Create a contact in Intercom when a specific order is placed in Amazon Seller Central

■Overview

Are you manually managing order information in Amazon Seller Central and customer information in Intercom separately? Transferring information between the two tools is not only time-consuming but can also lead to human errors such as data entry mistakes. With this workflow, when a specific order is placed in Amazon Seller Central, the buyer's information is automatically created as a contact in Intercom. Automate the integration between Intercom and Amazon Seller Central to streamline customer information management and improve response efficiency.

■Recommended for

• E-commerce professionals who use both Amazon Seller Central and Intercom and manage customer information manually
• Those who want to quickly sync Amazon Seller Central order information with Intercom and improve the quality of customer support
• Those who want to centralize customer data from their e-commerce site and build a more strategic support system

■Benefits of using this template

• Automatically register Amazon Seller Central order information in Intercom, reducing the time spent manually transferring data
• Prevent mistakes when entering contact information and missed follow-ups, improving the accuracy of Amazon customer data management

■Workflow

1. First, connect Amazon Seller Central and Intercom with Yoom
2. Next, select Amazon Seller Central as the trigger and set the action to "When an order is created"
3. Then, configure a branch in the operation so that the workflow proceeds to the subsequent steps only when the information retrieved by the trigger meets specific conditions
4. Next, configure the Amazon Seller Central action "Get order buyer information" in the operation
5. Finally, configure the Intercom action "Create a contact" in the operation to create a contact using the retrieved information

※"Trigger": An action that starts the workflow, "Operation": An action that processes information within the workflow after the trigger runs

■Customizing this workflow

• In the Amazon Seller Central trigger settings, set the marketplace ID and sales region you want to include in the automation
• With the branching feature, you can freely set conditions for proceeding to subsequent steps based on information retrieved earlier, such as the order amount and product information
• When creating a contact in Intercom, you can freely map information retrieved from Amazon Seller Central, such as the buyer's name and email address, to the corresponding Intercom fields

■Notes

• Connect both Amazon Seller Central and Intercom with Yoom.
• You can choose a trigger interval of 5, 10, 15, 30, or 60 minutes.
• Please note that the shortest available trigger interval varies by plan.
• Branching is an operation available on the Mini plan and above. On the Free plan, operations configured in workflows that use branching will result in an error.
• Paid plans such as the Mini plan include a two-week free trial. During the free trial, you can use apps and features (operations) that are otherwise subject to plan restrictions.
• For instructions on connecting Intercom with My Apps, see below.
  See the Intercom connection guide