When a ticket is created in Zendesk, an AI worker performs sentiment analysis and sends a notification to Slack
When a ticket is created in Zendesk, an AI worker performs sentiment analysis and sends a notification to Slack
Launch this workflow to connect
Slack &
Zendesk
!
■Overview
Reviewing each customer inquiry received in Zendesk and determining its urgency can be time-consuming. When a new ticket is created in Zendesk, this workflow uses AI to automatically analyze the sentiment of the inquiry and notify Slack of the results, helping you understand the situation and prioritize responses more efficiently.
■Who is this template for?
- Customer support professionals who want to improve the quality and speed of customer service in Zendesk
- Managers who want to quickly understand the situation through AI-powered sentiment analysis of inquiries
- Teams that want to detect negative customer feedback early and use it to improve their services
■Benefits of using this template
- AI analyzes sentiment whenever a Zendesk ticket is created, allowing you to immediately identify urgent inquiries and accelerate the initial response.
- Because inquiries are analyzed using objective criteria rather than relying on each agent’s experience, you can standardize response quality and reduce the risk of overlooking important tickets.
■Flowbot steps
- First, connect Zendesk and Slack to Yoom.
- Next, select Zendesk as the trigger and set the action to “When a new ticket is created.”
- Finally, configure an AI Worker in the operation and create instructions for analyzing the sentiment based on the Zendesk ticket content, then notifying Slack of the analysis results and recommended response.
※“Trigger”: An action that starts the flow. “Operation”: An action that processes data within the flow after the trigger starts.
■Customizing this workflow
■Customizing this workflow
- You can freely customize the instructions (prompt) provided to the AI Worker. Adjust the level of detail in the sentiment analysis and the tone of the recommended response to match your actual operations.
- You can change the Slack account used for notifications and the destination channel. Configure them based on the channel viewed by specific agents or teams.
■Notes
- Connect both Zendesk and Slack to Yoom. The tools (apps) used within the AI Worker must also be connected through My Apps.
- You can select a trigger interval of 5, 10, 15, 30, or 60 minutes.
- Please note that the shortest available trigger interval varies by plan.
- Zendesk is available only on the Team and Success plans. On the Free and Mini plans, operations and Data Connect configured in Flowbots using Zendesk will result in errors.
- Paid plans such as the Team and Success plans offer a two-week free trial. During the free trial, you can use apps that are otherwise restricted.
- For basic AI Worker settings, see “[AI Worker] How to configure basic settings.”
- The number of AI Workers that can run simultaneously, the number of AI Workers you can create, and the AI models available to you vary by plan.
- Apps and operations available within AI Workers are subject to the same usage restrictions as Flowbots.
- Please note that AI Workers consume tasks during test runs just as they do during production runs. For details, see “[AI Worker] How task executions are calculated.”
- AI Workers are more likely to perform the appropriate processing when their instructions are configured in detail. For details, see “[AI Worker] How to create instructions.”
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About the Apps
Templates using
Slack
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Templates using
Zendesk
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
About the apps you use
Slack
Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.
see detailsTemplates
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
Activate the flow bot at the end of each month and notify Slack.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
Add a comment to a Wrike task when a post is made in a Slack channel.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Add inquiry content from Slack to Google Sheets
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
see detailsTemplates
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
Notify in Outlook when a ticket is created in Zendesk
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
When a task is completed in Asana, update the ticket status in Zendesk.
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
Create a ticket in Zendesk based on Typeform responses
No-Code API Actions
Executable API actions
Flowbot triggers
When a Message Is Posted to a Channel
When a File Is Posted to a Channel
When a Message Is Posted to a Channel (Webhook)
When a Reaction Is Added to a Message (Webhook)
When a User Is Mentioned in a Channel
When a Message Containing Specified Text Is Posted to a Channel
When the Slack App Is Mentioned (Webhook)
When Mentioned in a Channel (Multiple Users)
When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
When a New Channel Is Created (Webhook)
When a Message Is Posted in a Thread (Webhook)
When Mentioned in a Channel (Multiple Users & User Groups)
When a Message Reaction Is Removed (Webhook)
When a Posted Message Is Updated (Webhook)
When a New Ticket Is Created
When a Ticket Is Updated
When a Tag Is Added to a Ticket
When a User Is Created
Flowbot operations
Send Message to Channel
Send Direct Message
Get Member IDs in a Channel
Create Channel
Invite Members to Channel
Get User Group List
Post Message to Thread
Archive Channel
Get Messages in a Thread
List Public Channels
Remove a Member from a Private Channel
Find User by Email Address
Get User Info
Get a Specific Message
Get Message Link
Delete Message
Get Users in a User Group
Get Reactions for a Message
Flowbot triggers
When a Message Is Posted to a ChannelWhen a File Is Posted to a ChannelWhen a Message Is Posted to a Channel (Webhook)When a Reaction Is Added to a Message (Webhook)When a User Is Mentioned in a ChannelWhen a Message Containing Specified Text Is Posted to a ChannelWhen the Slack App Is Mentioned (Webhook)When Mentioned in a Channel (Multiple Users)When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)When a New Channel Is Created (Webhook)When a Message Is Posted in a Thread (Webhook)When Mentioned in a Channel (Multiple Users & User Groups)When a Message Reaction Is Removed (Webhook)When a Posted Message Is Updated (Webhook)
Flowbot operations
Send Message to ChannelSend Direct MessageGet Member IDs in a ChannelCreate ChannelInvite Members to ChannelGet User Group ListPost Message to ThreadArchive ChannelGet Messages in a ThreadList Public ChannelsRemove a Member from a Private ChannelFind User by Email AddressGet User InfoGet a Specific MessageGet Message LinkDelete MessageGet Users in a User GroupGet Reactions for a MessageCreate a User GroupList Channel MessagesSend a Message to a Channel with AttachmentsList Rows in a ListCreate ListUpdate ListGet a Specific List RowRemove List Access
Flowbot triggers
When a New Ticket Is CreatedWhen a Ticket Is UpdatedWhen a Tag Is Added to a TicketWhen a User Is CreatedWhen an Organization Is CreatedWhen a Comment Is Added to a Ticket
Flowbot operations
Get List of Open Ticket IDsCreate TicketGet Ticket InformationUpdate Ticket StatusGet List of AgentsCreate Ticket (Specify Requester)Upload FileAttach File to Ticket CommentGet User InformationAdd Comment to Existing TicketSearch Tickets (Subject Partial Match)Create UserSearch Pending TicketsUpdate and Add User InformationList TicketsSearch Tickets (Status Match)List Ticket CommentsAdd TagsSearch Tickets (Filter by Created/updated Date)More inspiration for you
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