When a response is submitted in Google Forms, add a tag to a friend in Liny
Launch this workflow to connect
Liny &
Google Forms &
Google Sheets &
LINE Official Account
!
■Overview
Are you manually transferring survey responses and inquiry details collected through Google Forms to your Liny friend information? This process is not only time-consuming, but manually adding tags can also lead to input errors and missed updates. With this workflow, you can automatically add tags to Liny friends when a response is submitted through Google Forms. Eliminate manual work and streamline customer management.
■Who This Template Is For
- Anyone who manually connects Google Forms and Liny and finds adding tags time-consuming
- Anyone who wants to automate tagging based on form responses for segmented messaging in Liny
- Anyone who wants to eliminate manual customer management tasks and prevent human errors
■Benefits of Using This Template
- Tags are automatically added to Liny when a response is submitted through Google Forms, freeing up the time previously spent on manual work for other tasks.
- Because the system handles the process automatically, it helps prevent human errors such as incorrect tags or missed additions and improves data management accuracy.
■Flow Bot Workflow
- First, connect Google Forms, Google Sheets, Liny, and your LINE Official Account to Yoom.
- Next, select Google Forms as the trigger and set the action to “When a response is submitted to a form.”
- Then, set the Google Sheets “Retrieve records” action as an operation to retrieve the customer information associated with the form response.
- Next, set the Liny “Add a tag to a friend” action to add a specific tag to the friend based on the retrieved information.
- Finally, use the LINE Official Account “Send a text message” action to send a custom message if needed.
※“Trigger”: An action that starts the flow. “Operation”: An action that processes data within the flow after the trigger starts.
■Customization Options
■Customization Options
- For the Google Sheets “Retrieve records” operation, set the ID of the spreadsheet where customer information is managed and the target tab name as needed.
- For the operation that adds a tag to a friend in Liny, you can insert values retrieved by previous actions, such as Google Forms responses or Google Sheets data, as dynamic information (variables).
- For text messages sent from your LINE Official Account, you can set the recipient as needed and customize the message by inserting fixed text or information retrieved by each action as variables.
■Notes
- Connect each of Google Forms, Google Sheets, Liny, and your LINE Official Account to Yoom.
- You can select a trigger interval of 5, 10, 15, 30, or 60 minutes.
- Please note that the shortest available trigger interval varies by plan.
- For information on how to retrieve response details when using Google Forms as a trigger, see How to retrieve response details with the Google Forms trigger.
- Liny is available on the Mini plan and above. Please note that on the Free and Personal plans, the operations and Data Connect settings configured in your flow bot will result in errors.
- Paid plans, including the Personal, Mini, Team, and Success plans, offer a two-week free trial. During the free trial, you can use apps that are restricted by plan. For details, see the pricing plans page.
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About the apps you use
Liny
With Yoom, you can connect with Liny to easily automate your administrative tasks, such as creating friend profiles, adding or removing tags, and setting status marks. For example, you can automatically update Liny contact information using application details received from Google Forms, or gather chat histories and tag lists to automatically compile them in your spreadsheets or chat tools.
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Google Forms
Yoom allows you to integrate with Google Forms API without any code, enabling you to automate various tasks. For example, you can notify Slack or Chatwork of information submitted via Google Forms, or automatically store information in CRMs like kintone or Salesforce.
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