Add a friend tag in Liny when a Stripe payment fails
Launch this workflow to connect
Liny &
Google Sheets &
LINE Official Account &
Stripe
!
■Overview
When a payment fails in Stripe, manually checking customer information and adding tags in Liny is not only time-consuming but can also delay your response. This workflow automates the integration between Stripe and Liny, automatically adding a specific tag to the relevant friend in Liny when a payment failure occurs. This enables you to follow up with customers whose payments are incomplete quickly and accurately.
■Recommended for
- Those using Stripe and Liny who find it time-consuming to respond to customers when payments fail
- Those who want to connect Stripe and Liny and automate outreach to customers with incomplete payments
- Businesses that want to prevent missed follow-ups and other errors caused by manually segmenting customers
■Benefits of using this template
- When a payment fails in Stripe, a tag is automatically added in Liny, reducing the time spent manually checking customer information and adding tags.
- Automated processing helps prevent human errors such as adding the wrong tag or missing a follow-up, enabling reliable customer support.
■Workflow steps
- First, connect Stripe, Google Sheets, Liny, and LINE Official Account to Yoom.
- Next, select Stripe as the trigger and set the action to “When a payment fails.”
- Then, set up Stripe’s “Get specific customer information” action as an operation.
- Next, set up Google Sheets’ “Get a record” action as an operation to retrieve information related to the customer whose payment failed.
- After that, set up Liny’s “Add a tag to a friend” action as an operation.
- Finally, set up LINE Official Account’s “Send a text message” action as an operation and send a custom message.
※ “Trigger”: An action that starts the workflow. “Operation”: An action that processes data within the workflow after the trigger starts.
■Customization options
■Customization options
- When adding a tag to a friend in Liny, you can use the friend ID and tag ID to be assigned as variables retrieved from Google Sheets in the previous operation.
- When sending a text message from LINE Official Account, you can set the recipient as needed. You can also embed variables such as customer information retrieved by each action in the message, in addition to using fixed text.
■Notes
- Connect each of Stripe, Google Sheets, Liny, and LINE Official Account to Yoom.
- Liny is available on the Mini plan and above. Please note that operations and data connections in configured workflows will result in errors on the Free and Personal plans.
- Paid plans such as the Personal, Mini, Team, and Success plans include a two-week free trial. During the free trial, you can use apps that are restricted by plan. For details, see the pricing plans page.
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About the apps you use
Liny
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