When a Shopify order is paid, add a tag to a friend in Liny and send a message on LINE
Launch this workflow to connect
Liny &
Google Sheets &
LINE Official Account &
Shopify
!
■Overview
Following up manually after a customer pays for an order on Shopify is time-consuming and makes it difficult to deliver the right approach for each customer. This workflow automates the entire process—from updating customer information in Liny, to using AI to create personalized messages, to sending them through your LINE Official Account—triggered by the completion of a Shopify payment. Efficiently deliver strategic communications that drive customer retention and repeat purchases.
■Who Should Use This Template
- EC site operators who want to use Shopify order data to automate optimal repeat-purchase campaigns for each customer
- Marketing professionals who want to automate customer purchase-status tagging in Liny and improve the accuracy of segmented messaging
- Anyone who wants to use AI to create personalized messages based on each customer's behavior and strengthen customer retention
■Benefits of This Template
- Automatically add tags in Liny and send messages through your LINE Official Account based on Shopify order information. Prevent missed updates and respond to customers at the right time.
- AI creates messages based on past customer behavior, enabling highly accurate personalization that is difficult to achieve manually. This can improve customer satisfaction and repeat purchase rates.
■Flow Bot Steps
- First, connect Shopify, Google Sheets, Liny, and your LINE Official Account to Yoom.
- Set Shopify's “When an order payment is completed (Webhook)” action as the trigger.
- Next, set Google Sheets' “Get a record” action as an operation to retrieve customer information.
- Next, set Liny's “Add a tag to a friend” action as an operation to update the customer's status.
- Next, create a skill (instruction) in the AI Worker to generate personalized messages that encourage customer retention and repeat purchases. Set Shopify's “Get order data” action as a tool to analyze Shopify order data and past customer behavior.
- Finally, set your LINE Official Account's “Send a text message” action as an operation to deliver the AI-generated message to the customer.
※ “Trigger”: An action that starts the flow. “Operation”: An action that processes data within the flow after the trigger starts.
■Customization Options
■Customization Options
- When retrieving records from Google Sheets, use information such as the email address or customer ID included in the Shopify order data as a key to ensure that the correct information is linked.
- Set tag names in Liny as needed, using names that are easy to manage based on your campaigns or product categories.
- Adjust the instructions provided to the AI Worker to generate messages that match your brand's tone and style or include information about specific campaigns.
■Notes
- Connect Shopify, Google Sheets, Liny, and your LINE Official Account to Yoom. The apps used as tools within the AI Worker must also be connected through My Apps.
- Liny is available on the Mini plan and above. Please note that operations and Data Connect configured in Flow Bots will result in errors on the Free and Personal plans.
- Paid plans, including the Personal, Mini, Team, and Success plans, offer a two-week free trial. During the free trial, you can use apps that are otherwise subject to restrictions. For details, see the pricing plans page.
- For basic AI Worker setup, see “[AI Worker] Basic Setup Guide.”
- The number of AI Workers that can run simultaneously, the number of AI Workers you can create, and the AI models available to you depend on your plan.
- Apps and operations available within AI Workers are subject to the same usage limits as Flow Bots.
- AI Workers consume tasks during test runs just as they do during production runs. For details, see “[AI Worker] How Task Execution Counts Are Calculated.”
- AI Workers are more likely to perform the appropriate processing when their skills are configured in detail. For details, see “[AI Worker] How to Create Skills (Formerly Manuals).”
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About the apps you use
Liny
With Yoom, you can connect with Liny to easily automate your administrative tasks, such as creating friend profiles, adding or removing tags, and setting status marks. For example, you can automatically update Liny contact information using application details received from Google Forms, or gather chat histories and tag lists to automatically compile them in your spreadsheets or chat tools.
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Google Sheets
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Shopify
It is possible to integrate with Shopify's API without code and automate various tasks using Shopify. By integrating Yoom with Shopify, you can trigger notifications to Slack when an order is placed on Shopify or automatically update the inventory count on Shopify.
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