■Overview
This is a flow that notifies Google Chat when a new ticket is created in Zendesk.
■Recommended for
1. Team members who want to keep track of Zendesk ticket status
・Those who want to understand the inquiry status from customers and the overall team response status
・Those who want to receive notifications of important tickets in Google Chat and respond quickly
2. Managers and executives
・Those who want to understand the response status of the customer support team and use it for business improvement
・Those who want to understand customer inquiries and use them for service improvement and product development
■Benefits of using this template
Zendesk plays a very important role in customer support, but missing the occurrence of new tickets can lead to delays in customer response and a decrease in customer satisfaction.
By utilizing this flow, you will be notified in Google Chat as soon as a new ticket is created, allowing you to quickly check and respond to tickets, leading to improved operational efficiency and customer satisfaction.
■Notes
・Please integrate Zendesk and Google Chat with Yoom.
・Zendesk is an app available only on the Team Plan and Success Plan. In the case of the Free Plan or Mini Plan, the operation and data connection of the configured flow bot will result in an error, so please be careful.
・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
・Integration with Google Chat is only possible with Google Workspace. Please refer to the following for details.
When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
When a new ticket is created
When a ticket is updated
When a user is created
When an organization is created
When a comment is added to a ticket
Send a message
Delete a space
Create a space
Invite a member to a space
Remove member from space
Invite a group to a space
Change a member's role in a space
Send a message to a thread
Reply quoting a message
Update space
Create a direct message space
Send a message with an attachment
Upload an attachment
Retrieve List of Open Ticket IDs
Create Ticket
Retrieve Ticket Information
Update Ticket Status
Retrieve List of Agents
When a message is sent to a spaceWhen a message with a mention to the bot is sentWhen a file is posted to a space
Send a messageDelete a spaceCreate a spaceInvite a member to a spaceRemove member from spaceInvite a group to a spaceChange a member's role in a spaceSend a message to a threadReply quoting a messageUpdate spaceCreate a direct message spaceSend a message with an attachmentUpload an attachment
When a new ticket is createdWhen a ticket is updatedWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Retrieve List of Open Ticket IDsCreate TicketRetrieve Ticket InformationUpdate Ticket StatusRetrieve List of AgentsCreate Ticket (Specify Requester)Upload FileAttach File to Ticket CommentRetrieve User InformationAdd Comment to Existing TicketSearch Tickets (Subject Partial Match)Create userSearch Pending TicketsUpdate and Add User Information
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