Notify direct when a new conversation is created in Intercom.

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■Overview

This is a flow that notifies direct when a new conversation is created in Intercom.

With Yoom, you can easily achieve this flow without the need for programming, as it allows for integration between apps.

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■Recommended for

1. Those who need to frequently communicate with customers

・Customer support representatives

・Sales representatives

・Support team managers

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2. Those who want to reduce manual conversation checks and information sharing and aim for automation

・Owners of small and medium-sized enterprises aiming for business automation and efficiency

・Team leaders who need rapid sharing of customer information

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3. Those who use Intercom and direct on a daily basis

・Users who manage customer communication using Intercom

・Personnel who use direct for team communication and information sharing

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■Benefits of using this template

By utilizing the flow [Notify direct when a new conversation is created in Intercom], you can automatically notify direct immediately whenever a new conversation is created, enabling quick information sharing within the team.
Additionally, it allows for unified management of customer support and team communication, enhancing business transparency.

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■Notes

‍・Please integrate both Intercom and direct with Yoom.

・You can select trigger intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

Related apps

Intercom

Templates using

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Direct

Yoom allows you to integrate with direct via API and no-code, enabling the automation of operations on direct through the API. For example, you can automatically send information registered in kintone or Google Sheets to direct, or notify direct when a specific email is received.

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