Slack Zendesk
Notify Slack when a ticket reaches a specific status in Zendesk.
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Slack Zendesk

Notify Slack when a ticket reaches a specific status in Zendesk.

Yoom's Slack ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

The workflow "Notify Slack when a ticket reaches a specific status in Zendesk" contributes to faster information sharing.
By automatically notifying important information, it helps prevent missing out on crucial updates.

‍

■Recommended for

  • Those who use Zendesk for customer support operations
  • Those who use Zendesk as a team but often miss status changes of tickets
  • Those who want to quickly grasp ticket statuses and efficiently proceed with support tasks
  • Those who use Slack as a communication tool
  • Those who use Slack regularly and want to immediately understand the status of customer interactions
  • Customer support managers who want to quickly grasp the response status of team members at a glance

‍

■Benefits of using this template

By using the automated flow that notifies Slack when a ticket reaches a specific status in Zendesk, you can quickly grasp the progress of tickets.
This allows for timely responses, thereby improving the quality of customer interactions.

Additionally, it reduces the operational burden on the person in charge, increasing work efficiency.
Members who receive notifications can immediately discuss responses, contributing to strengthening team collaboration.

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Slack
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Slack
Slack
×
+
+
+ + Zendesk + +
+
Zendesk
+
– See what you can do.
API Actions That can be No-Code
Executable API actions
everything
Slack
Zendesk
Flowbot triggers
    When a message is posted to a channel
    When a file is posted to a channel
    When a message is posted to a channel (Webhook)
    When a reaction is added to a message (Webhook)
    When a user is mentioned in a channel
    When a message containing specified text is posted to a channel
    When your Slack app is mentioned (Webhook)
    When mentioned in a channel (multiple users)
    When a message containing specified text is posted to a channel (Regular expression)
    When a new channel is created (Webhook)
    When a message is posted in a thread (Webhook)
    When mentioned in a channel (multiple users & user groups)
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Send a message to a channel
    Send a direct message
    Send a file (Support ends on 11/12)
    Get user IDs in a channel
    Create a channel
    Invite members to a channel
    List user groups
    Send a message to a thread
    Archive a channel
    Get messages in a thread
    Get a List of Public Channels
    Remove a Member from a Private Channel
    Search User by Email
    Retrieve user information
    Get a Specific Message
    Get Message Permalink
    Delete Message
    List users in a user group
    Get reactions for a specific message
    Create User Group
    Send a file to a thread (support ended on 11/12)
    Get channel message history
    Send a message to a channel with attachments
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is posted to a channel
    When a file is posted to a channel
    When a message is posted to a channel (Webhook)
    When a reaction is added to a message (Webhook)
    When a user is mentioned in a channel
    When a message containing specified text is posted to a channel
    When your Slack app is mentioned (Webhook)
    When mentioned in a channel (multiple users)
    When a message containing specified text is posted to a channel (Regular expression)
    When a new channel is created (Webhook)
    When a message is posted in a thread (Webhook)
    When mentioned in a channel (multiple users & user groups)
Flowbot operations
    Send a message to a channel
    Send a direct message
    Send a file (Support ends on 11/12)
    Get user IDs in a channel
    Create a channel
    Invite members to a channel
    List user groups
    Send a message to a thread
    Archive a channel
    Get messages in a thread
    Get a List of Public Channels
    Remove a Member from a Private Channel
    Search User by Email
    Retrieve user information
    Get a Specific Message
    Get Message Permalink
    Delete Message
    List users in a user group
    Get reactions for a specific message
    Create User Group
    Send a file to a thread (support ended on 11/12)
    Get channel message history
    Send a message to a channel with attachments
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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