Notify Slack when a ticket reaches a specific status in Zendesk.

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■Overview

The workflow "Notify Slack when a ticket reaches a specific status in Zendesk" contributes to faster information sharing.
By automatically notifying important information, it helps prevent missing out on crucial updates.

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■Recommended for

Those who use Zendesk for customer support operations
Those who use Zendesk as a team but often miss status changes of tickets
Those who want to quickly grasp ticket statuses and efficiently proceed with support tasks
Those who use Slack as a communication tool
Those who use Slack regularly and want to immediately understand the status of customer interactions
Customer support managers who want to quickly grasp the response status of team members at a glance

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■Benefits of using this template

By using the automated flow that notifies Slack when a ticket reaches a specific status in Zendesk, you can quickly grasp the progress of tickets.
This allows for timely responses, thereby improving the quality of customer interactions.

Additionally, it reduces the operational burden on the person in charge, increasing work efficiency.
Members who receive notifications can immediately discuss responses, contributing to strengthening team collaboration.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

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Slack