Create a ticket in Zendesk based on the received email content and notify in Slack.

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■Overview

The workflow "Create a ticket in Zendesk based on the received email content and notify in Slack" helps streamline customer support operations.
Automatic notifications lead to prompt customer responses, contributing to improved customer satisfaction.

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■Recommended for

Those who use Zendesk for customer support operations
Customer support representatives who want to quickly respond to received email content
Support teams that require speedy ticket creation
Those who use Slack as a communication tool
Those who want to facilitate smooth information sharing among support teams using Slack

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■Benefits of using this template

By integrating Zendesk and Slack, it becomes possible to quickly create tickets from received email content and notify the entire team.
This enables a swift response to issues that need addressing.
As a result, the quality of customer support improves, leading to increased satisfaction.

Additionally, by utilizing Slack's notification feature, information sharing among team members is promoted, and collaboration is strengthened.
Furthermore, reducing manual tasks improves operational efficiency, increasing the time available to focus on other important tasks.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack