Microsoft Teams Zendesk
Notify Microsoft Teams when a ticket in Zendesk reaches a specific status.
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Microsoft Teams Zendesk

Notify Microsoft Teams when a ticket in Zendesk reaches a specific status.

Yoom's Microsoft Teams ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

The workflow "Notify Microsoft Teams when a ticket reaches a specific status in Zendesk" contributes to faster information sharing.
Since notifications are automated, it also helps prevent notification omissions.

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■Recommended for

  • Those managing customer support using Zendesk
  • Those who want to quickly grasp changes in ticket status in Zendesk
  • Those who want to swiftly share information with the team in specific situations
  • Companies using Microsoft Teams as a communication tool
  • Those who want to enhance team collaboration using Microsoft Teams
  • Those who want to reduce the effort of manual notifications and improve efficiency through automation

‍

■Benefits of using this template

By sending notifications to Microsoft Teams when a ticket with a specific status is generated in Zendesk, you can respond quickly.
This improves the speed of ticket handling and enhances customer satisfaction.

Additionally, since notifications are sent to Microsoft Teams, information sharing and collaboration within the team can be carried out smoothly.
As a result, communication among members will be smoother, and work efficiency will improve.
Moreover, by implementing this flow, manual verification tasks are reduced, and the occurrence of errors is minimized.

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API Actions That can be No-Code
Executable API actions
everything
Microsoft Teams
Zendesk
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
    When a new ticket is created
    When a ticket is updated
    When a tag is added to a ticket
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a tag is added to a ticket
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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