Microsoft Teams Zendesk
Create a ticket in Zendesk based on the received email content and notify Microsoft Teams.
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Microsoft Teams Zendesk

Create a ticket in Zendesk based on the received email content and notify Microsoft Teams.

Yoom's Microsoft Teams ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

The workflow "Create a ticket in Zendesk based on the content of received emails and notify Microsoft Teams" streamlines the process of handling inquiries.
Since ticket creation and notifications are automated, the workload is reduced.

‍

■Recommended for

  • Those who use Zendesk for customer support operations
  • Those who want to quickly process inquiries received via email
  • Those who want to shorten response times and provide efficient support
  • Companies using Microsoft Teams as a communication tool
  • Those who want to quickly share inquiry details with the entire team using Microsoft Teams

‍

■Benefits of using this template

By integrating Zendesk and Microsoft Teams, you can quickly create tickets from the content of received emails and send notifications.
This allows the person in charge to start responding promptly.
Early response to issues is possible, which improves customer satisfaction and enhances business reliability.

Additionally, since the content of the emails is automatically recorded, it helps prevent manual recording errors and oversights.
With rapid notifications to Microsoft Teams, information sharing across the team is promoted, enabling efficient collaboration.

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API Actions That can be No-Code
Executable API actions
everything
Microsoft Teams
Zendesk
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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