When a ticket is created in Zendesk, generate a response with Anthropic (Claude) and notify Microsoft Teams.

■Overview
The flow "When a ticket is created in Zendesk, generate a response draft with Anthropic (Claude) and notify Microsoft Teams" is a business workflow that streamlines customer support operations. When a new ticket is registered in Zendesk, Anthropic's Claude automatically generates an appropriate response draft. The generated response draft is then notified to the responsible team through Microsoft Teams, enabling quick and effective responses. By implementing this workflow, the burden on the support team is reduced, and customer satisfaction is improved.

■Recommended for those who

Use Zendesk and want to speed up ticket handling as customer support representatives
Are IT administrators looking to leverage Anthropic (Claude) for AI-generated automatic responses
Use Microsoft Teams regularly and want to streamline the notification system as team leaders
Are business improvement personnel in companies looking to automate operations by integrating multiple SaaS applications
Are executives or managers who want to balance quality improvement in customer service and operational efficiency

■Benefits of using this template

Efficiency in support operations: Automatically generating response drafts when a ticket is created in Zendesk reduces response time.
Information sharing among teams: Notifications through Microsoft Teams facilitate smooth information sharing across the team.
Reduction of errors and quality improvement: AI-generated responses reduce human errors and provide more consistent answers.

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About the Apps You Use

Claude

Yoom allows seamless integration with Anthropic's API without any coding. You can use AI models like Claude via the API to automatically generate text at various times. It's possible to create AI chatbots by integrating with chat tools or store AI-generated text automatically by connecting with database-related services.

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API Actions That can be No-Code

Executable API actions

Flowbot triggers

When a message is sent to a channel

When a message is sent to a chat

When an event is registered in the calendar

When a message with a file is sent to the channel

When a reply is posted in a specific message thread

When a new ticket is created

When a ticket is updated

When a user is created

When an organization is created

When a comment is added to a ticket

Flowbot operations

Generate Text

Execute Processing Using MCP

Get List of Teams

Retrieve Team Members List

Get List of Channels

Send Message to Channel

Send Message to Chat

List chats

Create Channel

Add Members to Private Channel

Send Message to Channel (Mention in Channel)

Create Event in Calendar (Deprecated)

Get User Presence

Reply to Channel Message

Create Calendar Event

Retrieve Folder Information

Download File

Add Member to Team

Retrieve List of Replies to a Specific Message

Retrieve List of Messages in a Specific Channel

Retrieve user information

Retrieve List of Open Ticket IDs

Create Ticket

Retrieve Ticket Information

Update Ticket Status

Retrieve List of Agents

Create Ticket (Specify Requester)

Upload File

Attach File to Ticket Comment

Retrieve User Information

Add Comment to Existing Ticket

Search Tickets (Subject Partial Match)

Create user

Search Pending Tickets

Update and Add User Information

Flowbot triggers

There is no action.

Flowbot operations

Generate Text

Execute Processing Using MCP

Flowbot triggers

When a message is sent to a channel

When a message is sent to a chat

When an event is registered in the calendar

When a message with a file is sent to the channel

When a reply is posted in a specific message thread

Flowbot operations

Get List of Teams

Retrieve Team Members List

Get List of Channels

Send Message to Channel

Send Message to Chat

List chats

Create Channel

Add Members to Private Channel

Send Message to Channel (Mention in Channel)

Create Event in Calendar (Deprecated)

Get User Presence

Reply to Channel Message

Create Calendar Event

Retrieve Folder Information

Download File

Add Member to Team

Retrieve List of Replies to a Specific Message

Retrieve List of Messages in a Specific Channel

Retrieve user information

Flowbot triggers

When a new ticket is created

When a ticket is updated

When a user is created

When an organization is created

When a comment is added to a ticket

Flowbot operations

Retrieve List of Open Ticket IDs

Create Ticket

Retrieve Ticket Information

Update Ticket Status

Retrieve List of Agents

Create Ticket (Specify Requester)

Upload File

Attach File to Ticket Comment

Retrieve User Information

Add Comment to Existing Ticket

Search Tickets (Subject Partial Match)

Create user

Search Pending Tickets

Update and Add User Information