When a message is received on Microsoft Teams, automatically generate a response using Anthropic (Claude).

■Overview

This is a flow where messages received on Microsoft Teams are automatically generated and responded to by Anthropic (Claude).

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■Recommended for

1. Those who want to enhance internal communication on Microsoft Teams

・Those who want to streamline communication by having AI automatically respond to questions and inquiries from employees

・Those who want to create an environment where employees can easily ask questions and consult, promoting information sharing

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2. Those who want to improve the efficiency of internal FAQs and help desk operations

・Those who want to reduce the burden on staff and shorten response times by having AI automatically answer frequently asked questions

・Those who want to contribute to improved employee convenience by enabling 24/7 support

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3. Companies utilizing Microsoft Teams as an internal portal

・Those who want to enhance convenience by providing information and support via AI on Microsoft Teams, which employees use regularly

・Those who want to introduce a new form of internal communication using AI to improve employee satisfaction

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■Benefits of using this template

It can be challenging for staff to constantly check and respond to messages received on Microsoft Teams due to time constraints and human resources.

By training Claude with past conversation data and FAQs, it can generate more accurate and high-quality responses.
This allows for the automation of responses to frequently asked questions, enabling staff to focus on more complex inquiries.

The integration of Microsoft Teams and Anthropic's Claude not only contributes to improved customer satisfaction by streamlining customer support but also reduces the burden on staff.

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■Notes

・Please integrate both Anthropic and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.