■Overview
This is a flow where a notification is sent to Google Chat every time a new ticket is created in Zendesk.
By integrating Zendesk with Google Chat, you can customize the created tickets and automatically post them to Google Chat via messages, eliminating any gaps or omissions in information management.
■Notes
・Please integrate both Zendesk and Google Chat with Yoom.
・Zendesk is an application available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use the apps that are subject to restrictions.
・Integration with Google Chat is only possible with Google Workspace. For more details, please refer to here.
When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
When a new ticket is created
When a ticket is updated
When a tag is added to a ticket
When a user is created
When an organization is created
When a comment is added to a ticket
Send a message
Delete a space
Create a space
Invite a member to a space
Remove member from space
Invite a group to a space
Change a member's role in a space
Send a message to a thread
Reply quoting a message
Update space
Create a direct message space
Send a message with an attachment
Upload an attachment
Retrieve List of Open Ticket IDs
Create Ticket
Retrieve Ticket Information
Update Ticket Status
Retrieve List of Agents
When a message is sent to a spaceWhen a message with a mention to the bot is sentWhen a file is posted to a space
Send a messageDelete a spaceCreate a spaceInvite a member to a spaceRemove member from spaceInvite a group to a spaceChange a member's role in a spaceSend a message to a threadReply quoting a messageUpdate spaceCreate a direct message spaceSend a message with an attachmentUpload an attachment
When a new ticket is createdWhen a ticket is updatedWhen a tag is added to a ticketWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Retrieve List of Open Ticket IDsCreate TicketRetrieve Ticket InformationUpdate Ticket StatusRetrieve List of AgentsCreate Ticket (Specify Requester)Upload FileAttach File to Ticket CommentRetrieve User InformationAdd Comment to Existing TicketSearch Tickets (Subject Partial Match)Create userSearch Pending TicketsUpdate and Add User Information
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