When a new conversation is created in Intercom, notify Slack.

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■Overview

This is a flow that notifies Slack when a new conversation is created in Intercom.

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■Recommended for

1. Those who need to frequently handle customer interactions

Customer support representatives
Sales team leaders and members
Help desk staff

2. Those who want to immediately share new customer inquiries with their team

Business owners aiming to enhance customer satisfaction
Team leaders looking to improve response speed
Personnel aiming to streamline inquiry handling

3. Those who regularly use Intercom and Slack

Users managing customer conversations with Intercom
Personnel using Slack for team communication and information sharing

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■Benefits of using this template

・New inquiries are instantly shared on Slack, allowing for quick responses.

・Enables prompt and appropriate responses, leading to improved customer satisfaction.

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■Notes

‍・Please integrate Intercom and Slack with Yoom respectively.

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

Related apps

Intercom

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack