Notify Google Chat when a new conversation is created in Intercom.

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  3. Notify Google Chat when a new conversation is created in Intercom.
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■Overview

This is a flow that notifies Google Chat when a new conversation is created in Intercom.

‍

■Recommended for

1. Those who need to frequently communicate with customers

  • Customer support representatives
  • Sales representatives
  • Support team managers

2. Those who want to reduce manual conversation checks and information sharing, and aim for automation

  • Owners of small and medium-sized enterprises aiming for business automation and efficiency
  • Team leaders who need rapid sharing of customer information

3. Those who regularly use Intercom and Google Chat

  • Users managing customer communication with Intercom
  • Personnel using Google Chat for team communication and information sharing

‍

■Benefits of using this template

・Customer responses are quickly shared, significantly improving work efficiency.

・Quick sharing of customer responses enhances response speed and quality, improving customer satisfaction.

‍

■Notes

‍・Please integrate both Intercom and Google Chat with Yoom.

・Integration with Google Chat is only possible with Google Workspace. For more details, please refer to this link. https://intercom.help/yoom/ja/articles/6647336

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About the Apps You Use
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
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Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
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