Notify Chatwork when a message is received from a user on the official LINE account.

■Overview

This is a flow that notifies Chatwork when a message is received from a user on the LINE Official Account.

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■Recommended for

1. Businesses that handle customer support via LINE Official Account

・Those who want to check messages from customers in real-time on Chatwork

・Those who want to respond quickly without missing any messages from customers

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2. Teams using Chatwork as a customer support tool

・Those who want to centralize customer support by aggregating messages from LINE Official Account into Chatwork

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3. Marketing personnel who want to understand the operational status of the LINE Official Account

・Those who want to analyze message content from customers and utilize it in marketing strategies

・Those who want to visualize communication with customers to improve customer satisfaction

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■Benefits of using this template

The LINE Official Account is a tool to deepen connections with customers, but to respond quickly to messages from customers, it is necessary to constantly check the LINE Official Account, which makes it difficult to focus on other tasks.
By linking the LINE Official Account with Chatwork, customer support can be streamlined, leading to improved customer satisfaction.

By implementing this flow, notifications are automatically sent to Slack the moment a message is received on the LINE Official Account.
This allows the person in charge to check messages from customers in real-time on Chatwork and respond quickly.

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■Notes

・Please link both the LINE Official Account and Chatwork with Yoom.

・For instructions on setting up the Webhook event for the LINE Official Account, please refer to here.