When a customer service chat is created in Channel Talk, add it to Backlog.

■Overview

This is a flow that adds a customer service chat created in Channel Talk to Backlog.

By using Yoom, you can easily connect apps without the need for programming.

‍

‍■Recommended for

1. Those who handle customer service in Channel Talk

・Customer support representatives who handle customer service on a daily basis

・Those who use both Channel Talk and Backlog for customer service

‍

2. Those who manage tasks in Backlog

・Those who manage inquiries from customers in Backlog

・Those who want to streamline the input process into Backlog

‍

■Benefits of using this template

Manually adding inquiries received in Channel Talk to Backlog is time-consuming and cumbersome.
Moreover, if there is a congestion of inquiries being handled, the work becomes complicated, and there is a risk of input errors or omissions when adding to Backlog.

With this flow, you can automate the addition of tasks to Backlog when a customer service chat is created in Channel Talk, thereby streamlining operations.
Since the customer service chat in Channel Talk acts as a trigger, there is no need to operate Backlog simultaneously, allowing you to focus on progressing customer service.

Task additions to Backlog are also carried out seamlessly, enabling quick requests for responses to team members.

‍

■Notes

・Please connect both Channel Talk and Backlog with Yoom.