When a task is completed in Backlog, update the ticket status in Zendesk.

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■Overview

This is a flow to update the Zendesk ticket status when a task is completed in Backlog.

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■Recommended for‍

1. Companies using Zendesk for customer support

・Personnel managing customer inquiries and progress of issues using tickets

・Those who prioritize and address issues clearly

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2. Those using Backlog for project management

・Those who visually manage and utilize tasks

・Those who efficiently resolve tasks by prioritizing and color-coding statuses

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■Benefits of using this template

Zendesk is a useful tool for providing prompt customer support and enhancing customer satisfaction.
Additionally, managing tasks in Backlog and linking them with Zendesk customer information allows for quick information sharing within the team.
However, manually reflecting Backlog task completions in Zendesk each time increases the risk of human error.

This flow is suitable for those who want to minimize human errors within the team.
By utilizing this flow, Backlog task completions are automatically reflected in Zendesk, maintaining the accuracy of shared information.
Preventing manual errors and omissions in advance can lead to improved team productivity.

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■Notes‍

・Please integrate both Zendesk and Backlog with Yoom.

・Branching is a feature available with the Mini plan or higher (operation).

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. You can use restricted apps during the free trial period.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

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Backlog

Yoom allows you to integrate with Backlog's API without any code, enabling the automation of various tasks. You can automatically add issues or comments to Backlog and easily connect information from Backlog with various SaaS platforms such as kintone, Google Sheets, and Salesforce. Additionally, you can automatically sync Backlog's project and issue information to Yoom's database for use in various applications.

Related apps

Asana