When a new conversation is created in Intercom, add the conversation information as a task in Backlog.

■Overview

This is a flow that adds conversation information as a task to Backlog when a new conversation is created in Intercom.

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■Recommended for

1. Those who use Intercom for support operations

・Those who handle customer inquiries

・Sales support personnel who explain products or services to customers

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2. Those who manage tasks with Backlog

・Those who want to automate task addition to Backlog

・Project managers who use Backlog for project management

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■Benefits of using this template

Intercom can centralize interactions with customers, making responses more efficient.
However, when issues arise during interactions that need to be added as tasks, registering them separately in a task management tool can be cumbersome.

This template allows you to add conversation information from Intercom as tasks in Backlog, enabling seamless task addition.
Since manual task addition is unnecessary, task management can be conducted more efficiently.

Additionally, by integrating with chat tools, tasks added to Backlog can be quickly shared among team members.

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■Notes

・Please integrate both Intercom and Backlog with Yoom.

・You can select the trigger activation interval from 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.