When a task is registered in Backlog, it is also added to Zendesk.

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■Overview

This is a flow where tasks registered in Backlog are also added to Zendesk.

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■Recommended for

1. Those who use Backlog for task management

・Development teams managing tasks with Backlog

・Those who want to streamline by integrating Backlog and Zendesk tools

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2. Those who use Zendesk for inquiry handling

・Those who want to automate task additions to Zendesk

・Those who are improving support operations by utilizing reporting and analysis features

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■Benefits of using this template

By utilizing Backlog, you can visualize project tasks and quickly identify issues. Additionally, by linking Backlog tasks to Zendesk, you can track task progress across different teams.

This template is suitable for those who want to automate task additions to Zendesk. Tasks registered in Backlog are automatically added to Zendesk, eliminating the need for manual additions and improving work efficiency.

Furthermore, it allows for quick collaboration between teams, enabling smooth project operations.

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■Notes

・Please integrate both Backlog and Zendesk with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Backlog

Yoom allows you to integrate with Backlog's API without any code, enabling the automation of various tasks. You can automatically add issues or comments to Backlog and easily connect information from Backlog with various SaaS platforms such as kintone, Google Sheets, and Salesforce. Additionally, you can automatically sync Backlog's project and issue information to Yoom's database for use in various applications.

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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