When a task is registered in Backlog, it is also added to Zendesk.
When a task is registered in Backlog, it is also added to Zendesk.
Launch this workflow to connect
Backlog &
Zendesk
!
■Overview
This is a flow where tasks registered in Backlog are also added to Zendesk.
■Recommended for
1. Those who use Backlog for task management
・Development teams managing tasks with Backlog
・Those who want to streamline by integrating Backlog and Zendesk tools
2. Those who use Zendesk for inquiry handling
・Those who want to automate task additions to Zendesk
・Those who are improving support operations by utilizing reporting and analysis features
■Benefits of using this template
By utilizing Backlog, you can visualize project tasks and quickly identify issues. Additionally, by linking Backlog tasks to Zendesk, you can track task progress across different teams.
This template is suitable for those who want to automate task additions to Zendesk. Tasks registered in Backlog are automatically added to Zendesk, eliminating the need for manual additions and improving work efficiency.
Furthermore, it allows for quick collaboration between teams, enabling smooth project operations.
■Notes
・Please integrate both Backlog and Zendesk with Yoom.
・Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.
・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
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Notify Google Chat when a task is added to Backlog.
When a new issue is added to the Backlog, this flow notifies the added content in Google Chat. By integrating Backlog with Google Chat, you can easily share the details of the issue with your team members, preventing any oversights in sharing or management.
When the specified schedule arrives, retrieve tasks from Backlog and add them to a Google Spreadsheet.
When the specified schedule is reached, this flow retrieves tasks from Backlog and adds them to a Google Spreadsheet. By automating the addition to the Google Spreadsheet, it is possible to prevent manual transcription errors and omissions.
When the status is updated in Backlog, update the record in Salesforce as well.
In this flow, the progress of tasks in Backlog is reflected in real-time in Salesforce, which streamlines information sharing between teams and prevents missed responses and duplicate work. This enables the integration of project management and customer support.
See more
About the Apps
Backlog
Related apps
Templates using
Backlog
When a new issue is added to the Backlog, this flow notifies the added content in Google Chat. By integrating Backlog with Google Chat, you can easily share the details of the issue with your team members, preventing any oversights in sharing or management.
When a task in Backlog is updated, a notification is automatically sent to Microsoft Teams, allowing the entire team to share progress in real-time. This prevents information leaks and delays, enabling efficient project management.
This is a flow where tasks registered in Backlog are also added to Todoist. By integrating these tools, it is possible to unify information and improve work efficiency, thereby strengthening collaboration across the entire team.
Templates using
Zendesk
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
About the apps you use
Backlog
Yoom allows you to integrate with Backlog's API without any code, enabling the automation of various tasks. You can automatically add issues or comments to Backlog and easily connect information from Backlog with various SaaS platforms such as kintone, Google Sheets, and Salesforce. Additionally, you can automatically sync Backlog's project and issue information to Yoom's database for use in various applications.
see detailsTemplates
When a new issue is added to the Backlog, this flow notifies the added content in Google Chat. By integrating Backlog with Google Chat, you can easily share the details of the issue with your team members, preventing any oversights in sharing or management.
Notify Google Chat when a task is added to Backlog.
When a task in Backlog is updated, a notification is automatically sent to Microsoft Teams, allowing the entire team to share progress in real-time. This prevents information leaks and delays, enabling efficient project management.
Notify in Microsoft Teams when a Backlog issue is updated.
This is a flow where tasks registered in Backlog are also added to Todoist. By integrating these tools, it is possible to unify information and improve work efficiency, thereby strengthening collaboration across the entire team.
When a task is registered in Backlog, it is also added to Todoist.
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
see detailsTemplates
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
Notify in Outlook when a ticket is created in Zendesk
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
When a task is completed in Asana, update the ticket status in Zendesk.
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
Create a ticket in Zendesk based on Typeform responses
No-Code API Actions
Executable API actions
Flowbot triggers
When a new issue is added
When an issue is added or updated
When a new project is added
Comment on Issue (Webhook)
Add Issue (Webhook)
Issue Update (Webhook)
Issue Deletion (Webhook)
When a new ticket is created
When a ticket is updated
When a tag is added to a ticket
When a user is created
When an organization is created
When a comment is added to a ticket
Flowbot operations
Get issues for a specific project
Add Issue
Get Issue Details
Update Issue Status
Get Issue Types
Add Project
Get project list
Upload attachment file
Add issue comment
Attach file to issue comment
Get user list
Get category list
Update issue
Update issue custom field
Delete issue
Download issue attachment
Add Issue (Link to Parent Issue)
Add User
Flowbot triggers
When a new issue is addedWhen an issue is added or updatedWhen a new project is addedComment on Issue (Webhook)Add Issue (Webhook)Issue Update (Webhook)Issue Deletion (Webhook)
Flowbot operations
Get issues for a specific projectAdd IssueGet Issue DetailsUpdate Issue StatusGet Issue TypesAdd ProjectGet project listUpload attachment fileAdd issue commentAttach file to issue commentGet user listGet category listUpdate issueUpdate issue custom fieldDelete issueDownload issue attachmentAdd Issue (Link to Parent Issue)Add UserUpdate UserGet UserDelete UserSearch IssuesGet prioritiesGet issue statusesGet Git repositoriesGet Git repository detailsAdd issue (multiple selection custom field)Get Versions (Milestones)Add Version (Milestone)Update Version (Milestone)Delete Version (Milestone)
Flowbot triggers
When a new ticket is createdWhen a ticket is updatedWhen a tag is added to a ticketWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Flowbot operations
List open ticket IDsCreate ticketGet ticket informationUpdate ticket statusList agentsCreate ticket (specify requester)Upload fileAttach file to ticket commentGet user informationAdd comment to existing ticketSearch tickets (subject partial match)Create userSearch pending ticketsUpdate and add user informationList ticketsSearch tickets (status match)List ticket commentsAdd tagsSearch tickets (filter by created/updated date)More inspiration for you
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