When a ticket is created in Freshdesk, generate a response in Dify and notify in Slack.

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■Overview

This flow notifies Slack with the response content created in Dify when a ticket is created in Freshdesk.

By using Yoom, you can easily connect apps without programming.

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■Recommended for

1. Companies using Freshdesk for customer support

・Those who want to quickly process inquiries from Freshdesk

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2. Companies using Slack as a chat tool

・Those who want to facilitate smooth information sharing using Slack

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3. Companies using AI chatbots with Dify

・Those who want to verify and send responses due to inconsistent response quality depending on the question

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■Benefits of using this template

By integrating Freshdesk, Dify, and Slack, you can achieve quick responses to tickets and smooth notifications to team members.
This is expected to improve the response speed of the support team and increase customer satisfaction.

Additionally, it reduces the workload of ticket handling, allowing staff to focus on other important tasks.
Since notifications are automated, manual communication tasks are eliminated, improving communication efficiency.

As a result, the overall productivity of the team will improve, enabling quick and effective support.

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■Notes

・Please integrate each of Freshdesk, Dify, and Slack with Yoom.

・For how to integrate Dify with My Apps, please refer to here.

・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

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Dify

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Freshdesk

Yoom allows you to integrate with Freshdesk's API without any code, enabling you to automate operations on Freshdesk via the API. For example, you can send notifications to chat tools like Slack or Teams when a ticket is created in Freshdesk, or automatically sync Freshdesk ticket information with CRMs like Salesforce or HubSpot.

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

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Slack