When a ticket is created in Freshdesk, generate the response content with Dify and notify in Google Chat.

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■Overview

This is a flow where, when a ticket is created in Freshdesk, the response content is created in Dify and notified to Google Chat.

By using Yoom, you can easily connect apps without programming.

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■Recommended for

1. Companies using Freshdesk as a customer support tool

・Those who feel challenged by the speed of response to inquiries

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2. Companies building AI apps with Dify

・Those who want to streamline operations by integrating Dify with other apps

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3. Companies using Google Chat as an internal chat tool

・Those who want to facilitate information sharing using Google Chat

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■Benefits of using this template

By notifying the automatically generated response content in Dify to Google Chat when a ticket is created in Freshdesk, you can gain the following benefits.
Firstly, customer support efficiency is improved. Tickets are quickly shared with the relevant team, enabling prompt responses.

Additionally, the need for manual notification tasks is eliminated, reducing the burden on support staff.
Moreover, communication between teams becomes smoother.
Discussions can be held based on the information shared in Google Chat, which will likely shorten the time to problem resolution.
This contributes to improved customer satisfaction and trust.

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■Notes

・Please integrate Yoom with each of Freshdesk, Dify, and Google Chat.

・For how to integrate My Apps with Dify, please refer to here.

・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.

・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

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Dify

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Freshdesk

Yoom allows you to integrate with Freshdesk's API without any code, enabling you to automate operations on Freshdesk via the API. For example, you can send notifications to chat tools like Slack or Teams when a ticket is created in Freshdesk, or automatically sync Freshdesk ticket information with CRMs like Salesforce or HubSpot.

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