When a ticket is created in Freshdesk, generate the response content with Dify and notify in Google Chat.
When a ticket is created in Freshdesk, generate the response content with Dify and notify in Google Chat.
Launch this workflow to connect
Dify &
Freshdesk &
Google Chat
!
■Overview
This is a flow where, when a ticket is created in Freshdesk, the response content is created in Dify and notified to Google Chat.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies using Freshdesk as a customer support tool
・Those who feel challenged by the speed of response to inquiries
2. Companies building AI apps with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate information sharing using Google Chat
■Benefits of using this template
By notifying the automatically generated response content in Dify to Google Chat when a ticket is created in Freshdesk, you can gain the following benefits.
Firstly, customer support efficiency is improved. Tickets are quickly shared with the relevant team, enabling prompt responses.
Additionally, the need for manual notification tasks is eliminated, reducing the burden on support staff.
Moreover, communication between teams becomes smoother.
Discussions can be held based on the information shared in Google Chat, which will likely shorten the time to problem resolution.
This contributes to improved customer satisfaction and trust.
■Notes
・Please integrate Yoom with each of Freshdesk, Dify, and Google Chat.
・For how to integrate My Apps with Dify, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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See more
About the Apps
Templates using
Dify
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When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
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Templates using
Freshdesk
Templates using
Google Chat
This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.
You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see detailsTemplates
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
Freshdesk
Yoom allows you to integrate with Freshdesk's API without any code, enabling you to automate operations on Freshdesk via the API. For example, you can send notifications to chat tools like Slack or Teams when a ticket is created in Freshdesk, or automatically sync Freshdesk ticket information with CRMs like Salesforce or HubSpot.
see detailsTemplates
Google Chat
Yoom allows you to utilize the Google Chat API without any coding. You can send notifications to Google Chat triggered by information from input forms or various events in other SaaS platforms.
see detailsTemplates
This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.
Activate the flow bot at the end of each month to send a notification to Google Chat.
You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.
Add content posted in a specific room on Google Chat to a Google Spreadsheet
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
No-Code API Actions
Executable API actions
Flowbot triggers
When a ticket is created
When a ticket is updated
When a contact is created or updated
When a company is created or updated
When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
Flowbot operations
Send Chat Message
Run Workflow
Upload File (Workflow)
Get dataset list
Get knowledge base tags
Create document from text
Get dataset details
Update Knowledge Base
Get Ticket
Create Ticket
Update Ticket
Delete Ticket
Create Contact
Update Contact
Search Contact
Delete Contact
Get Contact
Create Company
Flowbot triggers
There is no action.
Flowbot operations
Send Chat MessageRun WorkflowUpload File (Workflow)Get dataset listGet knowledge base tagsCreate document from textGet dataset detailsUpdate Knowledge Base
Flowbot triggers
When a ticket is createdWhen a ticket is updatedWhen a contact is created or updatedWhen a company is created or updated
Flowbot operations
Get TicketCreate TicketUpdate TicketDelete TicketCreate ContactUpdate ContactSearch ContactDelete ContactGet ContactCreate CompanyUpdate CompanyGet CompanySearch CompanyDelete CompanyReply to TicketAdd Note to TicketGet List of Conversations for Specific TicketGet Latest Conversation for Specific Ticket
Flowbot triggers
When a message is sent to a spaceWhen a message with a mention to the bot is sentWhen a file is posted to a space
Flowbot operations
Send messageDelete spaceCreate spaceInvite members to spaceRemove member from spaceInvite group to spaceChange member role in spaceSend message to threadReply with quoted messageUpdate spaceCreate a direct message spaceSend a message with attachmentsUpload attachmentDownload fileGet message listMore inspiration for you
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