Notify Slack when a ticket is updated in Zendesk.

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■Overview
The "Notify Slack when a ticket is updated in Zendesk" flow is a business workflow that facilitates communication within the support team.
Every time a ticket is updated in Zendesk, a notification is automatically sent to Slack, allowing all team members to quickly grasp the latest information.
This enables prompt responses and efficient information sharing.

■Recommended for

Support staff who use Zendesk and Slack for customer support and want to improve the efficiency of information sharing
Support team leaders who do not want to miss ticket updates and wish to respond quickly
IT managers or executives who want to automate business processes by integrating multiple tools to enhance productivity
Companies that want to strengthen communication within the support team and provide a better customer experience

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■Benefits of using this template

Enables quick response: As Zendesk ticket updates are immediately notified to Slack, response speed is improved.
Reduces the hassle of information sharing: Manual information transfer becomes unnecessary, making information sharing across the team smoother.
Improves operational efficiency and prevents errors: Automatic integration reduces human errors and enables efficient business operations.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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Zendesk

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

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Slack