Slack Zendesk
Notify Slack when a ticket is created in Zendesk.
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Slack Zendesk

Notify Slack when a ticket is created in Zendesk.

Yoom's Slack ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

‍This is a flow where a notification is sent to Slack when a new ticket is created in Zendesk.

By integrating Zendesk and Slack, you can customize the created tickets and automatically post them to Slack via messages, eliminating any gaps or omissions in information management.

‍

‍■Notes

‍・Please integrate both Zendesk and Slack with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan.

・For Free Plan and Mini Plan, the operations and data connections of the configured flow bot will result in errors, so please be careful.

・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use
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Slack
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About the apps you use
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see details
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Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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Slack
Slack
×
+
+
+ + Zendesk + +
+
Zendesk
+
– See what you can do.
API Actions That can be No-Code
Executable API actions
everything
Slack
Zendesk
Flowbot triggers
    When a message is posted to a channel
    When a file is posted to a channel
    When a message is posted to a channel (Webhook)
    When a reaction is added to a message (Webhook)
    When a user is mentioned in a channel
    When a message containing specified text is posted to a channel
    When your Slack app is mentioned (Webhook)
    When mentioned in a channel (multiple users)
    When a message containing specified text is posted to a channel (Regular expression)
    When a new channel is created (Webhook)
    When a message is posted in a thread (Webhook)
    When mentioned in a channel (multiple users & user groups)
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Send a message to a channel
    Send a direct message
    Send a file (Support ends on 11/12)
    Get user IDs in a channel
    Create a channel
    Invite members to a channel
    List user groups
    Send a message to a thread
    Archive a channel
    Get messages in a thread
    Get a List of Public Channels
    Remove a Member from a Private Channel
    Search User by Email
    Retrieve user information
    Get a Specific Message
    Get Message Permalink
    Delete Message
    List users in a user group
    Get reactions for a specific message
    Create User Group
    Send a file to a thread (support ended on 11/12)
    Get channel message history
    Send a message to a channel with attachments
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is posted to a channel
    When a file is posted to a channel
    When a message is posted to a channel (Webhook)
    When a reaction is added to a message (Webhook)
    When a user is mentioned in a channel
    When a message containing specified text is posted to a channel
    When your Slack app is mentioned (Webhook)
    When mentioned in a channel (multiple users)
    When a message containing specified text is posted to a channel (Regular expression)
    When a new channel is created (Webhook)
    When a message is posted in a thread (Webhook)
    When mentioned in a channel (multiple users & user groups)
Flowbot operations
    Send a message to a channel
    Send a direct message
    Send a file (Support ends on 11/12)
    Get user IDs in a channel
    Create a channel
    Invite members to a channel
    List user groups
    Send a message to a thread
    Archive a channel
    Get messages in a thread
    Get a List of Public Channels
    Remove a Member from a Private Channel
    Search User by Email
    Retrieve user information
    Get a Specific Message
    Get Message Permalink
    Delete Message
    List users in a user group
    Get reactions for a specific message
    Create User Group
    Send a file to a thread (support ended on 11/12)
    Get channel message history
    Send a message to a channel with attachments
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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