Notify on Discord when a ticket is created in Zendesk.
Notify on Discord when a ticket is created in Zendesk.
Launch this workflow to connect
Zendesk &
Discord
!
■Overview
This is a flow that notifies Discord when a ticket is created in Zendesk.
■Recommended for
1. Customer support teams using Zendesk
・Those who want to quickly respond by understanding tickets created in Zendesk in real-time
・Those who want to flexibly set the Discord notification destination according to the priority and assignee of the ticket
2. Team members who want to understand the status of Zendesk tickets
・Those who want to receive notifications of important tickets on Discord and respond quickly
■Benefits of using this template
To efficiently conduct customer support with Zendesk, quick response at the time of ticket creation is key. However, constantly checking the Zendesk screen and manually notifying Discord of new tickets is a waste of time and effort.
By introducing this flow, a notification will automatically be sent to Discord the moment a new ticket is created in Zendesk, allowing support staff to quickly detect the existence of tickets and respond promptly. Additionally, as the manual effort of notification is eliminated, more time can be dedicated to customer support.
■Notes
・Please link Zendesk and Discord with Yoom.
・Zendesk is an app available only on the Team Plan and Success Plan. In the case of the Free Plan or Mini Plan, the operation and data connect of the set flow bot will result in an error, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.
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About the Apps
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Zendesk
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Templates using
Discord
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About the apps you use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
see detailsTemplates
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Discord
It is possible to automate various tasks by integrating with Discord's API without code. For example, you can automatically send messages or files to any text channel on Discord.
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No-Code API Actions
Executable API actions
Flowbot triggers
When a new ticket is created
When a ticket is updated
When a tag is added to a ticket
When a user is created
When an organization is created
When a comment is added to a ticket
When a message is sent in a channel
Flowbot operations
Get list of open ticket IDs
Create ticket
Get ticket information
Update ticket status
Get list of agents
Create ticket (specify requester)
Upload file
Attach file to ticket comment
Get user information
Add comment to existing ticket
Search tickets (subject partial match)
Create user
Search pending tickets
Update and add user information
List tickets
Search tickets (status match)
List ticket comments
Add tags
Flowbot triggers
When a new ticket is createdWhen a ticket is updatedWhen a tag is added to a ticketWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Flowbot operations
Get list of open ticket IDsCreate ticketGet ticket informationUpdate ticket statusGet list of agentsCreate ticket (specify requester)Upload fileAttach file to ticket commentGet user informationAdd comment to existing ticketSearch tickets (subject partial match)Create userSearch pending ticketsUpdate and add user informationList ticketsSearch tickets (status match)List ticket commentsAdd tagsSearch tickets (filter by created/updated date)
Flowbot triggers
When a message is sent in a channel
Flowbot operations
Send MessageSend FileCreate ChannelClose ChannelCreate Direct Message ChannelSearch users in a serverChange Channel NameRemove User from ServerCreate Invite URL for ChannelCreate Thread in Forum ChannelCreate Thread from MessageSend Message in ThreadDownload files in a messageAssign a specific role to a userOverwrite a User's RolesRemove a Role from a UserGet Role InformationGet server channelsGet server threadsGet text channel messagesGet a specific messageGet messages in a threadMore inspiration for you
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