Notify on Discord when a ticket is created in Zendesk.

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■Overview

This is a flow that notifies Discord when a ticket is created in Zendesk.

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■Recommended for

1. Customer support teams using Zendesk

・Those who want to quickly respond by understanding tickets created in Zendesk in real-time

・Those who want to flexibly set the Discord notification destination according to the priority and assignee of the ticket

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2. Team members who want to understand the status of Zendesk tickets

・Those who want to receive notifications of important tickets on Discord and respond quickly

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■Benefits of using this template

To efficiently conduct customer support with Zendesk, quick response at the time of ticket creation is key. However, constantly checking the Zendesk screen and manually notifying Discord of new tickets is a waste of time and effort.

By introducing this flow, a notification will automatically be sent to Discord the moment a new ticket is created in Zendesk, allowing support staff to quickly detect the existence of tickets and respond promptly. Additionally, as the manual effort of notification is eliminated, more time can be dedicated to customer support.

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■Notes

・Please link Zendesk and Discord with Yoom.

・Zendesk is an app available only on the Team Plan and Success Plan. In the case of the Free Plan or Mini Plan, the operation and data connect of the set flow bot will result in an error, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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