When a ticket is created in Zendesk, add it to Jira Software.

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■Overview

This flow adds a new ticket created in Zendesk to Jira Software.

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■Recommended for

1. Customer support teams using Zendesk

・Those who want to handle customer inquiries and issues in Zendesk and manage requests to the development team in Jira Software

・Those who want to improve work efficiency by eliminating the manual task of transferring Zendesk tickets to Jira Software issues

・Those who want to strengthen the information linkage between Zendesk and Jira Software to facilitate smooth coordination between customer support and development

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2. Project Managers and Product Owners

・Those who want to reflect customer feedback in the development process through the integration of Zendesk and Jira Software to improve products and services

・Those who want to visualize the collaboration between customer support and development teams to streamline overall project progress management

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■Benefits of Using This Template

Zendesk is a tool for efficiently managing customer support, but manually transferring newly created tickets to Jira Software can be time-consuming and labor-intensive, often leading to transcription errors and information omissions.

By utilizing this flow, when a ticket is created in Zendesk, the necessary information is automatically added to Jira Software, eliminating the need for support staff and development teams to check both Zendesk and Jira Software, allowing them to efficiently share the latest information.
Additionally, as manual transcription is no longer required, work efficiency is improved, and input errors can be prevented.

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■Notes

・Please integrate both Zendesk and Jira Software with Yoom.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operation and data connection of the configured flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

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Jira Software

Yoom allows you to utilize the Jira Software API without any code. For example, you can automatically register tasks and bugs via the API. By integrating with Github, you can easily synchronize Github issues with Jira.

Related apps

Asana