Jira Software Zendesk
When a ticket is created in Zendesk, add it to Jira Software.
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Jira Software Zendesk

When a ticket is created in Zendesk, add it to Jira Software.

Yoom's Jira Software ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

This flow adds a new ticket created in Zendesk to Jira Software.

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■Recommended for

1. Customer support teams using Zendesk

・Those who want to handle customer inquiries and issues in Zendesk and manage requests to the development team in Jira Software

・Those who want to improve work efficiency by eliminating the manual task of transferring Zendesk tickets to Jira Software issues

・Those who want to strengthen the information linkage between Zendesk and Jira Software to facilitate smooth coordination between customer support and development

‍

2. Project Managers and Product Owners

・Those who want to reflect customer feedback in the development process through the integration of Zendesk and Jira Software to improve products and services

・Those who want to visualize the collaboration between customer support and development teams to streamline overall project progress management

‍

■Benefits of Using This Template

Zendesk is a tool for efficiently managing customer support, but manually transferring newly created tickets to Jira Software can be time-consuming and labor-intensive, often leading to transcription errors and information omissions.

By utilizing this flow, when a ticket is created in Zendesk, the necessary information is automatically added to Jira Software, eliminating the need for support staff and development teams to check both Zendesk and Jira Software, allowing them to efficiently share the latest information.
Additionally, as manual transcription is no longer required, work efficiency is improved, and input errors can be prevented.

‍

■Notes

・Please integrate both Zendesk and Jira Software with Yoom.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operation and data connection of the configured flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

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API Actions That can be No-Code
Executable API actions
everything
Jira Software
Zendesk
Flowbot triggers
    When an issue is created
    When an issue is created or updated
    When a new ticket is created
    When a ticket is updated
    When a tag is added to a ticket
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Get List of Boards
    Get Board Information
    Add Issue to Epic
    Add Bug
    Get Issue
    Add Issue
    Get Issues from Specific Board
    Edit Issue
    Search Issues
    Get List of Issue Types
    Attach files to an issue
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When an issue is created
    When an issue is created or updated
Flowbot operations
    Get List of Boards
    Get Board Information
    Add Issue to Epic
    Add Bug
    Get Issue
    Add Issue
    Get Issues from Specific Board
    Edit Issue
    Search Issues
    Get List of Issue Types
    Attach files to an issue
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a tag is added to a ticket
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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