Notify on Slack when a message is received from a user on the LINE official account.

  1. Apps
  2. LINE Official Account
  3. Notify on Slack when a message is received from a user on the LINE official account.
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■Overview

This is a flow that notifies Slack when a message is received from a user on the LINE Official Account.

‍
■Recommended for

1. Businesses handling customer support via LINE Official Account

・Those who want to check customer messages on Slack in real-time

・Those who want to respond quickly without missing any customer messages

‍

2. Teams using Slack as a customer support tool

・Those who want to centralize customer support by aggregating messages from LINE Official Account to Slack

・Those who want to collaborate as a team in customer support by utilizing Slack's mention and channel features

‍

3. Marketing personnel who want to understand the operation status of LINE Official Account

・Those who want to analyze the content of customer messages to enhance marketing strategies

・Those who want to visualize communication with customers to improve customer satisfaction

‍
■Benefits of using this template

The LINE Official Account is a tool for facilitating communication with customers.
However, it can be challenging to constantly monitor messages from customers.
Slack is widely used as a platform to streamline team communication.

By utilizing this flow, messages received on the LINE Official Account are automatically notified to Slack in real-time.
This allows you to quickly check and respond to customer messages on Slack without missing any.

‍

■Notes

・Please integrate both LINE Official Account and Slack with Yoom.

・For instructions on setting up Webhook events for the LINE Official Account, please refer to here.

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