Register the information submitted through Google Forms in Zendesk.

■Overview

This is a flow for registering information submitted via Google Forms into Zendesk.

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■Recommended for‍

1. Those who have set up a form for inquiries

・Those who are using Google Forms to manage customer interactions

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2. Those who manage customer support tasks with Zendesk

・Those who are utilizing Zendesk for customer support

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■Benefits of using this template

Google Forms can be utilized for customer support, helping to improve services based on customer feedback.
Additionally, if you are also using Zendesk for customer support, you can register the responses from Google Forms and manage tasks to prevent any oversight.

However, when registering Google Forms responses into Zendesk, manual input is required, which can be time-consuming for task addition.
By using this template, you can automatically add Google Forms responses to Zendesk, allowing for seamless task addition.

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■Notes‍

・Please integrate both Google Forms and Zendesk with Yoom.

・For instructions on how to retrieve response content when using Google Forms as a trigger, please refer to here.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be aware.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are normally restricted.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.