Notify LINE WORKS when a chat is initiated in Channel Talk.

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■Overview

This is a flow that notifies LINE WORKS when a chat is initiated in Channel Talk.
By using Yoom, you can easily integrate apps without the need for programming.

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■Recommended for

1. Companies using Channel Talk for customer support

・Those who want to make customer support via Channel Talk more efficient

・Those who want notifications to respond immediately when a chat is initiated

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2. Companies using LINE WORKS as an internal communication tool

・Those who use LINE WORKS for internal information sharing and communication

・Those who want to quickly grasp when a chat is initiated by a customer and respond promptly

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■Benefits of using this template

By utilizing the flow that sends notifications to LINE WORKS when a chat is initiated in Channel Talk, you can respond to customers promptly.
This allows for immediate responses to customer inquiries, leading to improved customer satisfaction.

Additionally, notifications to LINE WORKS enable quick information sharing with relevant parties, facilitating smoother communication.
For example, if there is a difficult question, a supervisor can step in to improve the quality of the response.

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■Notes

・Please integrate both Channel Talk and LINE WORKS with Yoom.

・For details on how to register a My App in LINE WORKS, please see here.

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About the Apps You Use

Channel Talk

Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.

Related apps

Channel Talk

Templates using

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LINE WORKS

Yoom allows you to integrate with LINE WORKS API without any code, enabling the automation of various tasks. You can automatically send messages and files to LINE WORKS or register events in the LINE WORKS calendar. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign with LINE WORKS.

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