If there is an inquiry through Google Forms, create a response with Dify and notify on Slack.
If there is an inquiry through Google Forms, create a response with Dify and notify on Slack.
Launch this workflow to connect
Dify &
Google Forms &
Slack
!
■Overview
This is a flow where when there is an inquiry via Google Forms, the response content is created with Dify and notified to Slack.
With Yoom, you can easily achieve this flow without the need for programming, as it allows for integration between apps.
■Recommended for
1. Corporate customer support representatives
・Those who receive inquiries from customers via Google Forms
2. Those who want to streamline inquiry responses
・Those who want to streamline the creation of responses to inquiries in Dify
■Benefits of using this template
Checking customer inquiries via Google Forms and considering response content is time-consuming and labor-intensive.
Moreover, if there are many inquiries being handled simultaneously, there is a risk of duplicate or missed responses.
In this flow, you can create response content with Dify for inquiries from Google Forms and notify it to Slack.
By creating response content with Dify, you can shorten the time spent considering responses and improve the speed of customer service.
Additionally, since the response content is notified to Slack, you can quickly check the content and smoothly reply to customers.
■Notes
・Please integrate Google Forms, Dify, and Slack with Yoom.
・For information on how to obtain response content when using Google Forms as a trigger, please refer to the following.
https://intercom.help/yoom/en/articles/6807133
・For information on how to integrate Dify with My Apps, please refer to here.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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See more
About the Apps
Templates using
Dify
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
Google Forms
Related apps
Templates using
Google Forms
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This is a business workflow that automatically adds Google Form responses to Notion and sends event information via Gmail. This streamlines data management and information dissemination, making event operations more efficient.
Add a Google Calendar event and send an email based on responses from a Google Forms reservation form.
When a response is submitted to a Google Form, an event is added to Google Calendar and an email is sent. This flow allows for seamless automation from adding the event to sending the email, using only the form responses.
Templates using
Slack
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This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see detailsTemplates
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When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
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If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
Google Forms
Yoom allows you to integrate with Google Forms API without any code, enabling you to automate various tasks. For example, you can notify Slack or Chatwork of information submitted via Google Forms, or automatically store information in CRMs like kintone or Salesforce.
see detailsTemplates
When there is a response to a Google Form, the flow is to register the response in a Google Spreadsheet. Normally, when a response is submitted to a Google Form, the data is added to a specified Google Spreadsheet. However, in this flow, it is possible to add data to any specified Google Spreadsheet without complex settings in Google App Script. Additionally, it saves the effort of repeatedly entering data, allowing work to proceed smoothly, and records can be easily added to the Google Spreadsheet automatically, eliminating any gaps or omissions in information management.
Add Google Form responses to Google Sheets
This is a business workflow that automatically adds Google Form responses to Notion and sends event information via Gmail. This streamlines data management and information dissemination, making event operations more efficient.
Add Google Form responses to Notion and send event information via Gmail.
Add a Google Calendar event and send an email based on responses from a Google Forms reservation form.
When a response is submitted to a Google Form, an event is added to Google Calendar and an email is sent. This flow allows for seamless automation from adding the event to sending the email, using only the form responses.
Add a Google Calendar event and send an email based on responses from a Google Forms reservation form.
Slack
Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.
see detailsTemplates
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
Activate the flow bot at the end of each month and notify Slack.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
Add a comment to a Wrike task when a post is made in a Slack channel.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Add inquiry content from Slack to Google Sheets
No-Code API Actions
Executable API actions
Flowbot triggers
When a form response is submitted
When a message is posted to a channel
When a file is posted to a channel
When a message is posted to a channel (Webhook)
When a reaction is added to a message (Webhook)
When a user is mentioned in a channel
When a message containing specified text is posted to a channel
When your Slack app is mentioned (Webhook)
When mentioned in a channel (multiple users)
When a message containing specified text is posted to a channel (Regular expression)
When a new channel is created (Webhook)
When a message is posted in a thread (Webhook)
When mentioned in a channel (multiple users & user groups)
When a reaction is removed from a message (Webhook)
Flowbot operations
Send Chat Message
Run Workflow
Upload File (Workflow)
Get dataset list
Get knowledge base tags
Create document from text
Get dataset details
Update Knowledge Base
Get response list
Retrieve a specific response
Get response list (specify response period)
Get Form Questions
Update Form Title and Description
Update Question Titles and Descriptions
Create a new form
Update form visibility settings
Add a short/paragraph question (title and description)
Add a choice question (radio, checkbox, or dropdown)
Flowbot triggers
There is no action.
Flowbot operations
Send Chat MessageRun WorkflowUpload File (Workflow)Get dataset listGet knowledge base tagsCreate document from textGet dataset detailsUpdate Knowledge Base
Flowbot triggers
When a form response is submitted
Flowbot operations
Get response listRetrieve a specific responseGet response list (specify response period)Get Form QuestionsUpdate Form Title and DescriptionUpdate Question Titles and DescriptionsCreate a new formUpdate form visibility settingsAdd a short/paragraph question (title and description)Add a choice question (radio, checkbox, or dropdown)Add a grid question (multiple-choice grid / checkbox grid)Add a question title and description (Date/Time)Add a question title and description (Linear scale)Add a question title and description (Image + text)Add a question title and description (Image + choice)Add a question title and description (Choices with images)
Flowbot triggers
When a message is posted to a channelWhen a file is posted to a channelWhen a message is posted to a channel (Webhook)When a reaction is added to a message (Webhook)When a user is mentioned in a channelWhen a message containing specified text is posted to a channelWhen your Slack app is mentioned (Webhook)When mentioned in a channel (multiple users)When a message containing specified text is posted to a channel (Regular expression)When a new channel is created (Webhook)When a message is posted in a thread (Webhook)When mentioned in a channel (multiple users & user groups)When a reaction is removed from a message (Webhook)
Flowbot operations
Send message to channelSend direct messageGet member IDs in a channelCreate channelInvite members to channelGet user group listPost message to threadArchive channelGet messages in a threadList public channelsRemove a member from a private channelFind user by email addressGet user infoGet a specific messageGet message linkDelete messageGet users in a user groupGet reactions for a messageCreate a user groupList channel messagesSend a message to a channel with attachmentsList rows in a listCreate listUpdate listGet a specific list rowRemove list accessMore inspiration for you
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