When a ticket is created in Freshdesk, generate the response content with Dify and notify on Discord.

■Overview

This is a flow where, when a ticket is created in Freshdesk, the response content is created in Dify and notified to Discord.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies using Freshdesk as a customer support tool

・Those who feel there are challenges in response speed to inquiries

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2. Companies building AI apps with Dify

・Those who want to streamline operations by integrating Dify with other apps

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3. Companies utilizing Discord as an internal communication tool

・Those who want to ensure they don't miss important information

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■Benefits of using this template

By creating a ticket in Freshdesk and notifying Discord with the response content created in Dify, you can enjoy the following benefits.
First, automating the creation of response content enables rapid response.
Automatic generation by Dify leads to faster and more consistent quality compared to manual creation.
As a result, customer satisfaction will improve, and operational efficiency will also be enhanced.

Furthermore, notifications to Discord allow for speedy information sharing.
This facilitates smooth communication among members, enabling them to collaborate and solve problems quickly.

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■Notes

・Please integrate Yoom with Freshdesk, Dify, and Discord respectively.

・For how to integrate Dify with My Apps, please refer to here.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.