When a new ticket is created in Re:lation, notify Slack.

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  2. Re:lation
  3. When a new ticket is created in Re:lation, notify Slack.
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■Overview

This is a flow that notifies Slack when a new ticket is created in Re:lation.

By using Yoom, you can easily connect apps without the need for programming.

‍

■Recommended for

1. Those who use Re:lation for customer support

・Those who want to manage inquiries smoothly in Re:lation but sometimes miss new tickets

・Those who want to improve the efficiency of customer support and respond quickly to customer inquiries

‍

2. Companies using Slack internally

・Those who use Slack as a daily communication tool and want to facilitate information sharing between teams

・Those who want to promptly notify the person in charge when a new ticket is created to encourage a quick response

‍

■Benefits of using this template

By utilizing the flow that notifies Slack when a new ticket is created in Re:lation, you can quickly notice tickets that require immediate attention.
This enables prompt responses to important tickets, leading to improved customer satisfaction and operational efficiency.

Additionally, by using Slack notifications, all team members can simultaneously grasp relevant information, facilitating smooth information sharing within the team.
This strengthens team collaboration and enhances communication.

‍

■Notes

・Please connect both Re:lation and Slack with Yoom.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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Yoom allows you to integrate with Re:lation's API without any code, enabling the automation of various tasks. You can notify Slack or Chatwork when a ticket is created in Re:lation, or register customers in Re:lation's address book, among other things.
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