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Notion Slack Zendesk
When a new ticket is created in Zendesk, an AI worker drafts a response based on your Notion knowledge and replies automatically.
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Notion Slack Zendesk

When a new ticket is created in Zendesk, an AI worker drafts a response based on your Notion knowledge and replies automatically.

Launch this workflow to connect Notion & Slack & Zendesk !
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■Overview
Handling customer support inquiries requires accurate responses, but it can also place a significant workload on support teams. Even when past response histories and FAQs are available, manually reviewing them and drafting replies can lead to delayed responses and inconsistent quality. With this workflow, whenever a new inquiry arrives in Zendesk, an AI worker automatically references the knowledge stored in Notion, generates the best possible response, and sends the reply. This allows you to make effective use of your existing knowledge while improving response times and reducing the workload on your support team.

■Who This Template Is For
  • Support professionals who want to streamline and automate customer support operations using Zendesk
  • Team leaders who manage product specifications and FAQs in Notion and want to maintain consistent response quality by leveraging that information
  • Business leaders who want to make effective use of accumulated knowledge, reduce support desk workload, and build a more efficient organization

■Benefits of This Template
  • Because the AI generates response drafts based on information in Notion for inquiries received in Zendesk, you can shorten response times for customers.
  • By generating responses based on accurate knowledge stored in Notion, the AI helps maintain consistent response quality and reduce differences in knowledge between support representatives.

■Flowbot Steps
  1. First, connect Zendesk, Notion, and Slack to Yoom.
  2. Next, select Zendesk as the trigger and set the action to “When a ticket is created.”
  3. Then, create a manual (instruction) for the AI worker to draft responses to customer inquiries based on knowledge in Notion.
※“Trigger”: An action that starts the flow. “Operation”: An action that processes information within the flow after the trigger starts.

■Customization Options
  • In the AI worker’s manual settings, customize the instructions in detail, including the tone of the responses and how to handle inquiries containing specific keywords.
  • Specify the Notion knowledge source as a specific database or page containing FAQs and manuals to generate more accurate response drafts.
  • For Slack notifications, customize the destination channel and message content so that a support representative can review the AI-generated response draft first.

■Notes
  • Connect each of Zendesk, Notion, and Slack to Yoom. The tools (apps) used within the AI worker must also be connected through My Apps.
  • You can select a trigger interval of 5, 10, 15, 30, or 60 minutes.
  • Note that the shortest available trigger interval varies by plan.
  • Zendesk is available on the Mini plan and above. On the Free and Personal plans, operations and Data Connects in configured Flowbots will result in errors.
  • Paid plans such as the Mini, Team, and Success plans include a two-week free trial. During the free trial, you can use apps that are otherwise subject to restrictions.
  • For basic AI worker settings, see “[AI Worker] How to Configure Basic Settings.”
  • The number of AI workers that can run simultaneously, the number of AI workers you can create, and the AI models available to you vary by plan.
  • The apps and operations available within AI workers are subject to the same usage limits as Flowbots.
  • AI workers consume tasks during test runs just as they do during production runs. For details, see “[AI Worker] How Task Execution Counts Are Calculated.”
  • AI workers are more likely to perform the appropriate processing when their manuals are configured in detail. For details, see “[AI Worker] How to Create a Manual.” 
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No-Code API Actions
Executable API actions
All
Notion
Slack
Zendesk
Flowbot triggers
    When a Page Is Created or Updated
    When a Database Is Created or Updated
    When Receiving a Webhook
    When a Page Is Created (Webhook)
    When Page Content Is Updated (Webhook)
    When a Page Is Deleted (Webhook)
    When Page Properties Are Updated (Webhook)
    When a Comment Is Created (Webhook)
    When a Comment Is Updated (Webhook)
    When a Comment Is Deleted (Webhook)
    When a Page in a Specific Data Source Is Created or Updated
    When Data Source Content Is Created or Updated (Webhook)
    When a Message Is Posted to a Channel
    When a File Is Posted to a Channel
    When a Message Is Posted to a Channel (Webhook)
    When a Reaction Is Added to a Message (Webhook)
    When a User Is Mentioned in a Channel
    When a Message Containing Specified Text Is Posted to a Channel
    When the Slack App Is Mentioned (Webhook)
    When Mentioned in a Channel (Multiple Users)
    When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
    When a New Channel Is Created (Webhook)
    When a Message Is Posted in a Thread (Webhook)
    When Mentioned in a Channel (Multiple Users & User Groups)
    When a Message Reaction Is Removed (Webhook)
    When a Posted Message Is Updated (Webhook)
    When a New Ticket Is Created
    When a Ticket Is Updated
    When a Tag Is Added to a Ticket
    When a User Is Created
    When an Organization Is Created
    When a Comment Is Added to a Ticket
Flowbot operations
    Retrieve Page Information
    Update Page Property (Text Property)
    Update Page Property (Number Property)
    Update Page Property (Select Property)
    Update Page Property (Multi-select Property)
    Update Page Property (Date Property)
    Update Page Property (Checkbox Property)
    Update Page Property (URL Property)
    Update Page Property (Email Property)
    Update Page Property (Phone Property)
    Retrieve Blocks from a Specific Page
    Retrieve List of Users
    Update Page Property (Relation Property)
    Add a Sub-item to a Specific Record
    Issue File Upload ID
    Upload File
    Update Page Properties (File Property)
    Download File
    Get Page Details (List File Information)
    Search Pages and Databases by Title
    Create Page from Template (Title Only)
    Update Database Property Name
    Update Page Property (Title Property)
    Search Text in a Data Source’s Formula Property
    Append Content to a Page
    Retrieve Child Blocks of a Page or Block
    Retrieve Data Source
    Retrieve Database
    Create Page
    Get Page (Markdown)
    Append Content to Page
    Replace Page Content
    Update Page Properties (User Properties)
    Lock a Page
    Retrieve Comment
    Retrieve Comments
    Send Message to Channel
    Send Direct Message
    Get Member IDs in a Channel
    Create Channel
    Invite Members to Channel
    Get User Group List
    Post Message to Thread
    Archive Channel
    Get Messages in a Thread
    List Public Channels
    Remove a Member from a Private Channel
    Find User by Email Address
    Get User Info
    Get a Specific Message
    Get Message Link
    Delete Message
    Get Users in a User Group
    Get Reactions for a Message
    Create a User Group
    List Channel Messages
    Send a Message to a Channel with Attachments
    List Rows in a List
    Create List
    Update List
    Get a Specific List Row
    Remove List Access
    Get List of Open Ticket IDs
    Create Ticket
    Get Ticket Information
    Update Ticket Status
    Get List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Get User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create User
    Search Pending Tickets
    Update and Add User Information
    List Tickets
    Search Tickets (Status Match)
    List Ticket Comments
    Add Tags
    Search Tickets (Filter by Created/updated Date)
Flowbot triggers
    When a Page Is Created or Updated
    When a Database Is Created or Updated
    When Receiving a Webhook
    When a Page Is Created (Webhook)
    When Page Content Is Updated (Webhook)
    When a Page Is Deleted (Webhook)
    When Page Properties Are Updated (Webhook)
    When a Comment Is Created (Webhook)
    When a Comment Is Updated (Webhook)
    When a Comment Is Deleted (Webhook)
    When a Page in a Specific Data Source Is Created or Updated
    When Data Source Content Is Created or Updated (Webhook)
Flowbot operations
    Retrieve Page Information
    Update Page Property (Text Property)
    Update Page Property (Number Property)
    Update Page Property (Select Property)
    Update Page Property (Multi-select Property)
    Update Page Property (Date Property)
    Update Page Property (Checkbox Property)
    Update Page Property (URL Property)
    Update Page Property (Email Property)
    Update Page Property (Phone Property)
    Retrieve Blocks from a Specific Page
    Retrieve List of Users
    Update Page Property (Relation Property)
    Add a Sub-item to a Specific Record
    Issue File Upload ID
    Upload File
    Update Page Properties (File Property)
    Download File
    Get Page Details (List File Information)
    Search Pages and Databases by Title
    Create Page from Template (Title Only)
    Update Database Property Name
    Update Page Property (Title Property)
    Search Text in a Data Source’s Formula Property
    Append Content to a Page
    Retrieve Child Blocks of a Page or Block
    Retrieve Data Source
    Retrieve Database
    Create Page
    Get Page (Markdown)
    Append Content to Page
    Replace Page Content
    Update Page Properties (User Properties)
    Lock a Page
    Retrieve Comment
    Retrieve Comments
Flowbot triggers
    When a Message Is Posted to a Channel
    When a File Is Posted to a Channel
    When a Message Is Posted to a Channel (Webhook)
    When a Reaction Is Added to a Message (Webhook)
    When a User Is Mentioned in a Channel
    When a Message Containing Specified Text Is Posted to a Channel
    When the Slack App Is Mentioned (Webhook)
    When Mentioned in a Channel (Multiple Users)
    When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
    When a New Channel Is Created (Webhook)
    When a Message Is Posted in a Thread (Webhook)
    When Mentioned in a Channel (Multiple Users & User Groups)
    When a Message Reaction Is Removed (Webhook)
    When a Posted Message Is Updated (Webhook)
Flowbot operations
    Send Message to Channel
    Send Direct Message
    Get Member IDs in a Channel
    Create Channel
    Invite Members to Channel
    Get User Group List
    Post Message to Thread
    Archive Channel
    Get Messages in a Thread
    List Public Channels
    Remove a Member from a Private Channel
    Find User by Email Address
    Get User Info
    Get a Specific Message
    Get Message Link
    Delete Message
    Get Users in a User Group
    Get Reactions for a Message
    Create a User Group
    List Channel Messages
    Send a Message to a Channel with Attachments
    List Rows in a List
    Create List
    Update List
    Get a Specific List Row
    Remove List Access
Flowbot triggers
    When a New Ticket Is Created
    When a Ticket Is Updated
    When a Tag Is Added to a Ticket
    When a User Is Created
    When an Organization Is Created
    When a Comment Is Added to a Ticket
Flowbot operations
    Get List of Open Ticket IDs
    Create Ticket
    Get Ticket Information
    Update Ticket Status
    Get List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Get User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create User
    Search Pending Tickets
    Update and Add User Information
    List Tickets
    Search Tickets (Status Match)
    List Ticket Comments
    Add Tags
    Search Tickets (Filter by Created/updated Date)
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