When a chat is started on Channel Talk, add ticket information to Jooto.

■Overview

This is a flow that adds ticket information to Jooto when a chat is initiated in Channel Talk.

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■Recommended for‍

1. Customer support teams using Jooto

・Those who want to manage customer interactions that occur in Channel Talk as tasks in Jooto to visualize the status of responses

・Those who want to prevent missed or delayed responses by converting chat interactions into tasks

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2. Teams using both Channel Talk and Jooto

・Those who want to improve the efficiency of customer interactions through the integration of Channel Talk and Jooto

・Those who want to visualize the status of customer interactions to enhance the overall work efficiency of the team

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■Benefits of using this template

While customer interactions via chat may be handled by individual staff members, sharing information across the team can potentially provide higher quality customer service.

By integrating Channel Talk and Jooto, it is possible to automatically share chat content with the entire team, thereby streamlining customer interactions and enhancing customer satisfaction. Since you can check chat content and response status on Jooto, other members can step in to support or refer to past interaction histories.

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■Notes‍

・Please integrate both Channel Talk and Jooto with Yoom.

・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.