■Overview
This is a flow where, when a chat is initiated in Channel Talk, the response content is created with Dify and a notification is sent to Discord.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies using Channel Talk for customer support
・Those who find it time-consuming to handle inquiries in Channel Talk
2. Those using Dify to generate text and response content
・Those who want to leverage Dify's auto-generation for quick and high-quality customer support
3. Companies using Discord as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By implementing this flow, you can automate the process from generating response proposals with Dify to notifying Discord, starting from inquiries in Channel Talk.
This provides the following benefits:
Firstly, since the inquiry content and response proposal are notified together, the response speed is greatly improved. Quick responses lead to improved customer experience, which in turn contributes to increased sales.
Furthermore, the risk of missing important information is reduced, preventing missed responses.
Additionally, information sharing within the team becomes smoother, and enhanced collaboration among members leads to more seamless communication.
■Notes
・Please connect Channel Talk, Dify, and Discord with Yoom.
・For the method of connecting Dify with My Apps, please refer to here.
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