When a chat is initiated in Channel Talk, create a response using Dify and notify in Google Chat.

  1. Apps
  2. Dify
  3. When a chat is initiated in Channel Talk, create a response using Dify and notify in Google Chat.
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■Overview

This is a flow where, when a chat is initiated in Channel Talk, the response content is created with Dify and notified to Google Chat.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies using Channel Talk as a customer support tool

・Those who feel challenged by the speed of response to inquiries

‍

2. Companies building AI applications with Dify

・Those who want to streamline operations by integrating Dify with other apps

‍

3. Companies using Google Chat as an internal chat tool

・Those who want to facilitate smooth information sharing using Google Chat

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■Benefits of using this template

By integrating Channel Talk, Dify, and Google Chat, you can enjoy various benefits.  
First, since the inquiry content and response proposal are notified to Google Chat, rapid customer response is achieved. This speed enhances the customer experience, which can lead to increased sales.  

Additionally, this mechanism greatly aids in information sharing. Notifications allow all stakeholders to immediately grasp the situation, enabling smooth follow-up as needed.  
Furthermore, communication within the team becomes smoother, and the strengthened collaboration among members leads to overall operational efficiency.

‍

■Notes

・Please integrate each of Channel Talk, Dify, and Google Chat with Yoom.

・For how to integrate Dify with My Apps, please refer to here.

・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the link below.

https://intercom.help/yoom/ja/articles/6647336

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