Notify Google Chat when a message is received from a user on the LINE official account.

  1. Apps
  2. LINE Official Account
  3. Notify Google Chat when a message is received from a user on the LINE official account.
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■Overview

This is a flow that notifies Google Chat when a message is received from a user on the LINE Official Account.

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■Recommended for

1. Businesses handling customer support via LINE Official Account

・Those who want to check messages from customers in real-time on Google Chat

・Those who want to respond promptly without missing any messages from customers

‍

2. Teams using Google Chat as a customer support tool

・Those who want to consolidate messages from the LINE Official Account into Google Chat for centralized customer support

‍

3. Marketing personnel who want to understand the operation status of the LINE Official Account

・Those who want to analyze message content from customers to utilize in marketing strategies

・Those who want to visualize communication with customers to improve customer satisfaction

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■Benefits of using this template

Messages received on the LINE Official Account are a valuable source of information for collecting customer feedback.

By notifying Google Chat of messages received on the LINE Official Account, you can share and analyze customer feedback with the entire team.
For example, analyzing questions and requests from customers can be used to improve products and services.

‍

■Notes

・Please link both the LINE Official Account and Google Chat with Yoom.

・For instructions on setting up Webhook events for the LINE Official Account, please refer to here.

・Integration with Google Chat is only possible with Google Workspace. Please refer to the following for details.

‍https://intercom.help/yoom/ja/articles/6647336

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It is possible to utilize the LINE Official Account API without coding by using Yoom. By using the LINE Official Account API, you can automatically send messages and receive messages from users.
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LINE Official Account
It is possible to utilize the LINE Official Account API without coding by using Yoom. By using the LINE Official Account API, you can automatically send messages and receive messages from users.
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