If there is an inquiry through Google Forms, create a response with Dify and notify via Telegram.

■Overview

This flow notifies Telegram of the response content created by Dify whenever there is an inquiry via Google Forms.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.

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‍■Recommended for

1. Those who handle inquiries using Google Forms

・Those who manually create response content based on customer inquiries

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2. Those using Dify

・Those who provide support for inquiry handling with Dify

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■Benefits of using this template

By setting up Google Forms, you can efficiently collect inquiries from customers. However, since inquiries can vary widely, creating responses for each one may increase the burden on the person in charge.

In this flow, when there is an inquiry via Google Forms, the response content is automatically created by Dify, reducing the time needed to create responses. The created responses can be notified to Telegram, allowing for smooth confirmation of inquiry content and responses, thereby streamlining customer support.

Additionally, notifications to Telegram can be set for any member, enabling timely sharing with team members.

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■Notes

・Please integrate Google Forms, Dify, and Telegram with Yoom.

・For information on how to obtain response content when using Google Forms as a trigger, please refer here.

・For information on how to integrate Dify with My Apps, please refer here.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.