■Overview
This is a flow that notifies Google Chat when a new ticket is created in Re:lation.
By using Yoom, you can easily connect applications without the need for programming.
■Recommended for
1. Companies using Re:lation for customer support
・Those who want to efficiently manage tickets in Re:lation but often experience missed or delayed responses
・Those who want to receive notifications the moment a ticket is created and respond promptly
2. Companies using Google Chat as an internal communication tool
・Those who use Google Chat for daily internal communication
■Benefits of using this template
By implementing this flow, you can quickly respond to customer inquiries.
Prompt responses lead to increased customer satisfaction, which in turn helps gain customer trust and increase repeat customers.
Additionally, since team members can instantly share information on Google Chat, it contributes to smoother communication and faster problem-solving.
Thus, the advantage of this flow is that it simultaneously improves operational efficiency and strengthens team collaboration.
■Notes
・Please connect both Re:lation and Google Chat with Yoom.
・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
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