Microsoft Teams Zendesk
Analyze the content of Zendesk tickets using AI and send alerts to Microsoft Teams.
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Microsoft Teams Zendesk

Analyze the content of Zendesk tickets using AI and send alerts to Microsoft Teams.

Yoom's Microsoft Teams ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview
The workflow that analyzes Zendesk ticket content with AI and notifies alerts to Microsoft Teams is ideal for those aiming to streamline support operations.
It enables the creation of an environment where the entire team can respond quickly, leading to improved customer satisfaction.

■Recommended for

  • Teams using Zendesk for customer support
  • Those who use Microsoft Teams regularly and want to facilitate smooth communication
  • Administrators who need to respond quickly based on the importance of support tickets
  • Executives looking to enhance team productivity through automation
  • IT personnel aiming to improve the quality of support operations using AI
    ‍

■Benefits of using this template

  • Enables quick response: Notifications are sent to Microsoft Teams when important tickets arise, preventing response delays.
  • Enhances visibility: Information is shared on Microsoft Teams, making it easier to grasp the overall situation of the team.
  • Improves work efficiency: Reduces manual monitoring tasks, providing an environment where you can focus on other important tasks.
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About the Apps You Use
Microsoft Teams
Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
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Microsoft Teams
Templates using
Activate the Flow Bot at the end of each month to notify Microsoft Teams.
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A flow bot that automatically starts at the end of each month and sends notifications via Teams. This flow bot can perform various automated processes through the flows added after the branch on the right side. *For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to spreadsheets, or regular data backup processing.
View details Try it
Add content posted in a specific room on Microsoft Teams to a Google Spreadsheet.
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You can add content posted in a specific room on Microsoft Teams to a Google Spreadsheet. By automating the transcription process, you can prevent human errors and improve work efficiency.
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Add members to a group in Google Workspace from content posted on Microsoft Teams.
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Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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Zendesk
Templates using
Notify in Outlook when a ticket is created in Zendesk
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Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.‍
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When a task is completed in Asana, update the ticket status in Zendesk.
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This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
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Create a ticket in Zendesk based on Typeform responses
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Microsoft Teams
Microsoft Teams
×
Zendesk
Zendesk
– See what else you can do.
About the apps you use
Microsoft Teams
Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
see details
Templates
Activate the Flow Bot at the end of each month to notify Microsoft Teams.
Try it
A flow bot that automatically starts at the end of each month and sends notifications via Teams. This flow bot can perform various automated processes through the flows added after the branch on the right side. *For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to spreadsheets, or regular data backup processing.
View details Try it
Activate the Flow Bot at the end of each month to notify Microsoft Teams.
Add content posted in a specific room on Microsoft Teams to a Google Spreadsheet.
Try it
You can add content posted in a specific room on Microsoft Teams to a Google Spreadsheet. By automating the transcription process, you can prevent human errors and improve work efficiency.
View details Try it
Add content posted in a specific room on Microsoft Teams to a Google Spreadsheet.
Add members to a group in Google Workspace from content posted on Microsoft Teams.
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This is a business workflow that automatically adds members from Microsoft Teams posts to Google Workspace groups. It saves effort and streamlines group management.
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Add members to a group in Google Workspace from content posted on Microsoft Teams.
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Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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Templates
Notify in Outlook when a ticket is created in Zendesk
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Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.‍
View details Try it
Notify in Outlook when a ticket is created in Zendesk
When a task is completed in Asana, update the ticket status in Zendesk.
Try it
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
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When a task is completed in Asana, update the ticket status in Zendesk.
Create a ticket in Zendesk based on Typeform responses
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Microsoft Teams
Microsoft Teams
×
+
+
+ + Zendesk + +
+
Zendesk
+
– See what you can do.
API Actions That can be No-Code
Executable API actions
everything
Microsoft Teams
Zendesk
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
    When a new ticket is created
    When a ticket is updated
    When a tag is added to a ticket
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a tag is added to a ticket
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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