When the form is answered, notify via LINE and send an email to Gmail.

■Overview

This flow sends a notification to LINE and an email to Gmail when a form is answered.

Refer to the following for how to obtain the response content when using Google Forms as a trigger.

‍https://intercom.help/yoom/ja/articles/6807133

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■Recommended for

1. Personnel who want to respond quickly to inquiries or applications from customers

・Those who operate inquiry forms or event application forms with Google Forms

・Those who want to quickly check customer responses and prevent delays in response

・Those who want to share form responses among multiple personnel to prevent missed responses

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2. Those who want to centrally manage information with Gmail

・Those who want to automatically save form responses in Gmail and easily search and refer to past history

・Those who want to collectively manage customer information and inquiry content in Gmail

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■Benefits of using this template

・By eliminating the need to check form responses or perform transcription work, work efficiency is improved, enabling quick responses and enhancing customer satisfaction.

・Sharing response content with team members via LINE enables quick responses and information sharing.

・You can freely set the content and destination of notifications, allowing customization to meet individual needs.

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■Notes

・Please link both Gmail and LINE with Yoom.