When a new conversation is created in Intercom, add the conversation information as a task in kintone.

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■Overview

This is a flow that adds conversation information as a task to kintone when a new conversation is created in Intercom.

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■Recommended for

1. Those who handle customer inquiries in Intercom

・Those who provide product or service support to customers

・Those who use Intercom in their work to handle responses

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2. Those who manage tasks with kintone

・Teams that use kintone as a project task management tool

・Those who want to automate task additions to kintone

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■Benefits of using this template

Intercom is a tool suitable for support operations, allowing you to provide product or service support to customers.
However, if you are manually adding conversation information with customers to kintone each time, it may hinder your focus on other tasks.

This template allows you to automatically add conversation information from Intercom to kintone, reducing the need for manual addition.
By speeding up the addition process to kintone, you can handle customer interactions smoothly and improve the efficiency of customer support.

Additionally, by integrating with chat tools, it is possible to notify team members of the added tasks.

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■Notes

・Please integrate both Intercom and kintone with Yoom.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

Related apps

Intercom

Templates using

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kintone

With Yoom, you can utilize kintone's API without any coding. For example, you can integrate kintone with other SaaS or create documents using information from kintone. Additionally, you can sync kintone information with Yoom's database and use kintone information for various purposes.

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