When a message is received from a user on the LINE official account, notify Microsoft Teams.

  1. Apps
  2. LINE Official Account
  3. When a message is received from a user on the LINE official account, notify Microsoft Teams.
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■Overview

This is a flow that notifies Microsoft Teams when a message is received from a user on the LINE Official Account.

‍
■Recommended for

1. Businesses handling customer support via LINE Official Account

・Those who want to check messages from customers in real-time on Microsoft Teams

・Those who want to respond quickly without missing any messages from customers

‍

2. Teams using Microsoft Teams as a customer support tool

・Those who want to consolidate messages from LINE Official Account into Microsoft Teams for centralized customer support

‍

3. Marketing personnel who want to understand the operational status of the LINE Official Account

・Those who want to visualize communication with customers to improve customer satisfaction

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■Benefits of using this template

There are often situations where quick responses are required when messages related to complaints or issues are received from customers.

By being notified in Microsoft Teams, the person in charge can immediately check the content of the message and respond appropriately and quickly, leading to improved customer satisfaction.

‍

■Notes

・Please link both the LINE Official Account and Microsoft Teams with Yoom.

・For instructions on setting up webhook events for the LINE Official Account, please refer to here.

・Microsoft365 (formerly Office365) has both personal and general business plans (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

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