When a chat is started in Channel Talk, add it to kintone.

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  2. Channel Talk
  3. When a chat is started in Channel Talk, add it to kintone.
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■Overview

This is a flow to add to kintone when a chat is initiated in Channel Talk.

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■Recommended for‍

1. Those responsible for handling customer inquiries in Channel Talk

・Customer support staff who handle customer interactions daily

・Companies that have implemented Channel Talk to streamline customer interactions

‍

2. Those who use kintone for business

・Those who use kintone as a task management tool

・Those who want to streamline data entry into kintone

‍

■Benefits of using this template

Channel Talk is a tool specialized for customer interactions, helping with efficient responses through real-time communication and chatbots.
However, when there are many customer interactions, compiling data can take time, potentially delaying analysis tasks.

This template allows you to add to kintone when a chat is initiated in Channel Talk, reducing the burden of manual data entry.
Data can be added to kintone seamlessly, allowing analysis tasks to proceed smoothly.

Additionally, it can reduce input errors into kintone, improving data accuracy.

‍

■Notes‍

・Please integrate both Channel Talk and kintone with Yoom.

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About the Apps You Use
Channel Talk
Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.
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Channel Talk
Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.
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