When a ticket is created in Zendesk, generate a response with Dify and notify Microsoft Teams.

■Overview

This is a flow where, when a ticket is created in Zendesk, a response is generated in Dify and notified to Microsoft Teams.

By using Yoom, you can easily integrate between apps without the need for programming.

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‍■Recommended for

1. Customer support teams handling customer inquiries in Zendesk

・Those who handle numerous inquiries daily

・Managers working on improving operational efficiency

2. Those using Dify in their operations

・Those aiming to optimize operations using AI

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■Benefits of using this template

When a ticket is created in Zendesk, a response draft is automatically generated in Dify and notified to Microsoft Teams, streamlining inquiry handling.

The person in charge can review the content before presenting a response to the customer, allowing for necessary modifications.

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■Notes

・Please integrate Yoom with Zendesk, Dify, and Microsoft Teams respectively.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

・For how to integrate Dify with My Apps, please refer to here.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.