When a ticket is created in Zendesk, generate a response with Dify and notify Microsoft Teams.
When a ticket is created in Zendesk, generate a response with Dify and notify Microsoft Teams.
Launch this workflow to connect
Dify &
Microsoft Teams &
Zendesk
!
■Overview
This is a flow where, when a ticket is created in Zendesk, a response is generated in Dify and notified to Microsoft Teams.
By using Yoom, you can easily integrate between apps without the need for programming.
■Recommended for
1. Customer support teams handling customer inquiries in Zendesk
・Those who handle numerous inquiries daily
・Managers working on improving operational efficiency
2. Those using Dify in their operations
・Those aiming to optimize operations using AI
■Benefits of using this template
When a ticket is created in Zendesk, a response draft is automatically generated in Dify and notified to Microsoft Teams, streamlining inquiry handling.
The person in charge can review the content before presenting a response to the customer, allowing for necessary modifications.
■Notes
・Please integrate Yoom with Zendesk, Dify, and Microsoft Teams respectively.
・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
・For how to integrate Dify with My Apps, please refer to here.
・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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See more
About the Apps
Templates using
Dify
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Templates using
Microsoft Teams
A flow bot that automatically starts at the end of each month and sends notifications via Teams. This flow bot can perform various automated processes through the flows added after the branch on the right side. *For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to spreadsheets, or regular data backup processing.
You can add content posted in a specific room on Microsoft Teams to a Google Spreadsheet. By automating the transcription process, you can prevent human errors and improve work efficiency.
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Templates using
Zendesk
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
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About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see detailsTemplates
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
Microsoft Teams
Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
see detailsTemplates
A flow bot that automatically starts at the end of each month and sends notifications via Teams. This flow bot can perform various automated processes through the flows added after the branch on the right side. *For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to spreadsheets, or regular data backup processing.
Activate the Flow Bot at the end of each month to notify Microsoft Teams.
You can add content posted in a specific room on Microsoft Teams to a Google Spreadsheet. By automating the transcription process, you can prevent human errors and improve work efficiency.
Add content posted in a specific room on Microsoft Teams to a Google Spreadsheet.
This is a business workflow that automatically adds members from Microsoft Teams posts to Google Workspace groups. It saves effort and streamlines group management.
Add members to a group in Google Workspace from content posted on Microsoft Teams.
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
see detailsTemplates
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
Notify in Outlook when a ticket is created in Zendesk
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
When a task is completed in Asana, update the ticket status in Zendesk.
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
Create a ticket in Zendesk based on Typeform responses
No-Code API Actions
Executable API actions
Flowbot triggers
When a message is sent to a channel
When a message is sent to a chat
When an event is added to the calendar
When a message with a file is sent to the channel
When a reply is posted in a specific message thread
When a new ticket is created
When a ticket is updated
When a tag is added to a ticket
When a user is created
When an organization is created
When a comment is added to a ticket
Flowbot operations
Send Chat Message
Run Workflow
Upload File (Workflow)
Get dataset list
Get knowledge base tags
Create document from text
Get dataset details
Update Knowledge Base
Get teams
Get team members
Get channel list
Post a message to a channel
Send message to chat
Get chats
Create channel
Post a message to a channel (mention a channel)
Create a calendar event (deprecated)
Get user presence
Flowbot triggers
There is no action.
Flowbot operations
Send Chat MessageRun WorkflowUpload File (Workflow)Get dataset listGet knowledge base tagsCreate document from textGet dataset detailsUpdate Knowledge Base
Flowbot triggers
When a message is sent to a channelWhen a message is sent to a chatWhen an event is added to the calendarWhen a message with a file is sent to the channelWhen a reply is posted in a specific message thread
Flowbot operations
Get teamsGet team membersGet channel listPost a message to a channelSend message to chatGet chatsCreate channelPost a message to a channel (mention a channel)Create a calendar event (deprecated)Get user presenceReply to a message posted to a channelCreate a calendar eventGet folder informationDownload fileAdd member to teamGet replies to a specific messageGet messages in a specific channelGet user informationUpdate calendar eventGet events[For next page link] Get eventsCreate a teamDownload meeting recording dataGet meeting informationGet meeting recording listRequest approvalGet approval listCancel approval
Flowbot triggers
When a new ticket is createdWhen a ticket is updatedWhen a tag is added to a ticketWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Flowbot operations
Get list of open ticket IDsCreate ticketGet ticket informationUpdate ticket statusGet list of agentsCreate ticket (specify requester)Upload fileAttach file to ticket commentGet user informationAdd comment to existing ticketSearch tickets (subject partial match)Create userSearch pending ticketsUpdate and add user informationList ticketsSearch tickets (status match)List ticket commentsAdd tagsSearch tickets (filter by created/updated date)More inspiration for you
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