When a ticket is created in Chat Plus, generate the response content in Dify and notify Talknote.

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■Overview

This is a flow where a ticket is created in Chat Plus, the response content is created in Dify, and then notified to Talknote.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies using ChatPlus as a customer support tool

・Those who find it cumbersome to manually create responses to frequently asked questions from scratch each time

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2. Those who want to improve work efficiency using Dify

・Customer success managers who want to enhance the quality and speed of inquiries using Dify

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3. Those using Talknote as a communication tool

・Those who want to quickly share information with the entire team

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■Benefits of using this template

By using this flow, you can automatically generate quick and appropriate responses to tickets created in Chat Plus with Dify and notify the content to Talknote.
This significantly improves the speed of ticket handling.

Additionally, it eliminates the need to manually create responses, reducing the burden on staff.
Furthermore, by making the generated response content accessible to everyone, information sharing becomes easier, improving the efficiency of the entire team.
Errors are reduced, allowing for accurate responses, which will likely lead to improved customer satisfaction.

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■Precautions

・Please integrate Yoom with Chat Plus, Dify, and Talknote respectively.

・For how to integrate Dify with My Apps, please refer to here.

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Conventional RPA can only automate simple repetitive tasks, and the setup process was very complicated.
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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

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Dify

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ChatPlus

Yoom allows you to integrate with Chat Plus's API without any code, enabling the automation of various tasks. For example, you can notify Slack or Chatwork when an inquiry occurs in Chat Plus, or automatically store customer information in kintone or spreadsheets.

Related apps

ChatPlus

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Talknote

Yoom allows you to integrate with Talknote's API without any code, automating operations in Talknote. For example, you can notify messages to a Talknote thread or automatically post to a Talknote note when an email is received or an event occurs in another service.

Related apps

Slack