When a ticket is created in Re:lation, generate the response content with Dify and notify LINE WORKS.

  1. Apps
  2. Dify
  3. When a ticket is created in Re:lation, generate the response content with Dify and notify LINE WORKS.
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■Overview

This flow notifies LINE WORKS by creating a response in Dify whenever a ticket is created in Re:lation.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between applications.

‍

‍■Recommended for

1. Those who handle customer support using Re:lation

・Those who receive many inquiries from customers and find it time-consuming to respond

・Those in charge of customer support operations

‍

2. Those who aim to streamline inquiry responses with Dify

・Those who want to smoothly share generated responses by linking them to chat tools

・Those who use Dify regularly

‍

■Benefits of using this template

When customer inquiries become diverse, creating individual responses may increase the burden on the person in charge.
Additionally, as the number of cases increases, it may interfere with other tasks, leading to a desire for more efficiency.

In this flow, you can automatically generate response content in Dify based on the ticket content created in Re:lation and notify LINE WORKS.
By automating the creation of individual responses, you can reduce the burden on the person in charge and improve the response speed of the entire team.

Daily inquiry responses will also become smoother, enhancing the stability of operations.

‍

■Notes

・Please integrate Yoom with Re:lation, Dify, and LINE WORKS.

・For instructions on how to integrate with LINE WORKS My Apps, please refer to here.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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About the Apps You Use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
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Re:lation
Yoom allows you to integrate with Re:lation's API without any code, enabling the automation of various tasks. You can notify Slack or Chatwork when a ticket is created in Re:lation, or register customers in Re:lation's address book, among other things.
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LINE WORKS
Yoom allows you to integrate with LINE WORKS API without any code, enabling the automation of various tasks. You can automatically send messages and files to LINE WORKS or register events in the LINE WORKS calendar. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign with LINE WORKS.
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Dify
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