When a ticket is created in Freshdesk, generate a response in Dify and notify LINE WORKS.

  1. Apps
  2. Dify
  3. When a ticket is created in Freshdesk, generate a response in Dify and notify LINE WORKS.
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■Overview

This flow notifies LINE WORKS with the response content created in Dify when a ticket is created in Freshdesk.

By using Yoom, you can easily connect apps without the need for programming.

‍

■Recommended for

1. Companies using Freshdesk as an inquiry tool

・Those who want to improve the response speed to inquiries

‍

2. Companies using LINE WORKS as a chat tool

・Those who want to ensure they receive important information using LINE WORKS

‍

3. Companies using AI chatbots with Dify

・Those who are building a chat app for inquiry response with Dify

‍

■Benefits of using this template

By using this template, you can automatically generate the content in Dify and notify LINE WORKS when a ticket is created in Freshdesk.
This provides several benefits.

First, using Dify allows for the creation of quick and accurate response content, improving customer response speed.
Additionally, notifications are quickly sent to team members via LINE WORKS, facilitating smooth information sharing within the team and enabling speedy responses.
Furthermore, the reduction in manual work improves operational efficiency, reducing the burden on the person in charge.

‍

■Notes

・Please connect Yoom with Freshdesk, Dify, and LINE WORKS respectively.

・For the method to connect your app with Dify, please refer to here.

・For details on how to register your app with LINE WORKS, please see here.

・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
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Yoom allows you to integrate with Freshdesk's API without any code, enabling you to automate operations on Freshdesk via the API. For example, you can send notifications to chat tools like Slack or Teams when a ticket is created in Freshdesk, or automatically sync Freshdesk ticket information with CRMs like Salesforce or HubSpot.
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About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
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