When a chat is initiated in Channel Talk, add it to Backlog.

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■Overview

This is a flow that adds a chat initiated in Channel Talk to Backlog.

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■Recommended for‍

1. Those who handle customer support via Channel Talk

・Those who use Channel Talk for real-time customer support

・Companies that have implemented Channel Talk to improve the efficiency of customer support

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2. Those who utilize Backlog in their work

・Those who use Backlog as a task management tool

・Those who manage customer support tasks in Backlog

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■Benefits of using this template

Channel Talk is a tool that can be used for real-time customer support and chatbot configuration, contributing to operational efficiency.
However, if you manage tasks that arise during customer support with other tools, you may find the additional work each time cumbersome.

This template allows you to add tasks to Backlog when a chat is initiated in Channel Talk, streamlining task management.
Even when customer support requests occur consecutively, tasks are added seamlessly, allowing you to focus on customer support.

Additionally, it prevents task omissions, helping to avoid oversight in support and improving the overall performance of the team.

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■Notes‍

・Please integrate both Channel Talk and Backlog with Yoom.

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About the Apps You Use

Channel Talk

Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.

Related apps

Channel Talk

Templates using

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Backlog

Yoom allows you to integrate with Backlog's API without any code, enabling the automation of various tasks. You can automatically add issues or comments to Backlog and easily connect information from Backlog with various SaaS platforms such as kintone, Google Sheets, and Salesforce. Additionally, you can automatically sync Backlog's project and issue information to Yoom's database for use in various applications.

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